Tech Support - Help Desk III

UA IS AN EQUAL OPPORTUNITY EMPLOYER•Lithia Springs, GA

15h•Onsite

About The Position

The Tech Support-Help Desk III role is a senior-level role in our distribution center. This position provides both desk-side and remote support on multiple applications, globally, as needed. They will serve as an SME for warehouse management systems by learning and understanding all the inner workings of the technology. This role requires an on-call rotation one week (and weekend) per month.

Requirements

Extremely organized with the ability to create and maintain documentation, asset lists, checklists, and other process-based guides.
Ability to work independently and make quick decisions on the fly with high accuracy
A solid understanding of IT systems, hardware, software, and network troubleshooting in a warehouse environment is crucial to succeeding in this role. This includes familiarity with Windows/MAC OS, handheld RF scanning devices, and thin clients.
Strong verbal and written communication skills are necessary for explaining technical issues and solutions to both other IT personnel and non-technical employees and managers.
Familiarity with help desk software such as WorkFront, Jira, and ServiceDesk+ for tracking and managing support requests.
Knowledge of MS applications (Office365, SharePoint, etc.).
Knowledge of Windows domain/Active Directory.
Knowledge of network hardware (switches, routers, etc.).
Knowledge of DNS, DHCP, etc.
Knowledge of Scripting and Development Languages (C++, PowerShell, VB, SQL).
Knowledge of IP Networks/subnetting/VLANs.
Knowledge of system deployment utilities (imaging).
Knowledge of low-voltage cabling.
General support knowledge of warehouse/supply chain environments.

Responsibilities

Work with IT Infrastructure, Dev, and DB teams to troubleshoot issues with WMS and ERP systems.
Participate in scheduled downtime and after-hours maintenance ofthe server and network infrastructure.
Serve as Tier1 & 2 support for light Infrastructure issues and systems, and in-depth participation with large-scale company initiatives and network maintenance.
Install/maintain physical infrastructure such as data cabling, networks, and switches.
Manage Users, Email, and Security access to resources.
Coordinate with vendors to schedule and carry out 3rd party work.
Remotely support corporate, retail, and distribution center facilities .
Install/Maintain endpoint hardware, software, and peripherals, including hardware used in a warehouse environment.
Handle multiple issues simultaneously and independently.
Ability to accurately prioritize tasks based on urgency and impact on operations.
Ability to diagnose, track, and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations.
After-hours/on-call emergency support and problem resolution/management.
Daily participation in project-based work/long-term strategic implementations.
Scheduled maintenance of existing hardware, software, printers, wiring, and server environments.
Perform Basic, Ad hoc SQL queries and script execution (C++, PowerShell, VB, etc.)
Image and deploy new PCs & Laptops, printers, mobile RF devices (Android)
Mentor and train lower-level technicians.

Benefits

UA BRANDS offers a full range of benefits, allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.
Medical and Pharmacy Coverage
Dental and Vision Coverage
Life/AD&D Insurance
Employee Assistance Program – self-care and support for life’s everyday challenges
Extensive 401(k) plan with company matching - Save for your future
Short & Long Term Disability – Company Paid
Accident, Hospital Care, and Critical Illness Insurance – Protect your Income
Auto Insurance
Legal Insurance and ID Theft Protection
Nationwide Pet Insurance
Holiday Pay
Paid Time Off – Life Balance
Volunteer Time Off – Make an Impact
Employee Discount Program
Referral Program - Get paid to work with Friends
Regular Social Activities and Events – Mandatory Fun