Help Desk Technician

abra • Wheaton, IL

2d

About The Position

abra Professional Services is seeking a Help Desk Technician!
What will you do?
Provide high-quality support to employees (on-site and remote) covering hardware, software, OS, and network infrastructure.
Troubleshoot and repair laptops/desktops, set up workstations, and manage peripheral equipment (monitors, docking stations, IP phones).
Manage user accounts and permissions in Active Directory, Office 365, and Google Workspace.
Track IT inventory and manage the full IT onboarding/offboarding process for employees.
Diagnose basic connectivity issues, WiFi configurations, and printer/file-sharing setups.

Requirements

• 1-2 years of experience in a Help Desk / Technical Support role – Must.
• Deep knowledge of Windows OS and experience with Microsoft 365 environments.
• Hands-on experience in PC/Laptop hardware repair and diagnostics – Must.
• Familiarity with basic networking concepts (IP, DNS, DHCP).
• Excellent service orientation and the ability to work under pressure.
• Good technical English (reading/writing).
• Flexibility for paid on-call/remote support outside of regular hours.

Responsibilities

• Provide high-quality support to employees (on-site and remote) covering hardware, software, OS, and network infrastructure.
• Troubleshoot and repair laptops/desktops, set up workstations, and manage peripheral equipment (monitors, docking stations, IP phones).
• Manage user accounts and permissions in Active Directory, Office 365, and Google Workspace.
• Track IT inventory and manage the full IT onboarding/offboarding process for employees.
• Diagnose basic connectivity issues, WiFi configurations, and printer/file-sharing setups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed