Helpdesk Analyst

TEKsystems

9d • $45,000 - $55,000 • Hybrid

About The Position

Our client is looking to hire a Help Desk Agent to work on hybrid schedule. This person will be providing mostly phone support to 175 clients. They will be using Connectwise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 10. This individual also must have some VPN support experience as well as Active Directory support (resetting passwords, unlocking accounts)
After this person is trained they may be traveling to client sites to provide hands-on support to any issues they could not solve over the phone. This person will also be responsible for going onsite to meet with clients. Providing face to face, troubleshooting of multiple networks and following up with service orders. Additionally, there is heavy Documentation involved along with remote troubleshooting and server troubleshooting. This individual will also be responsible for troubleshooting within Active Directory, providing support with DHCP/DNS.

Requirements

• Good understanding of operating systems, business applications printing systems, and network systems.
• Windows 10, 11, and Server, Microsoft 365, Active Directory

Nice To Haves

• A+ and Network+ preferred.

Responsibilities

• Providing mostly phone support to 175 clients
• Fielding calls using Connectwise ticketing system
• Troubleshooting printer issues, network connectivity, and Windows 10
• Providing VPN support
• Providing Active Directory support (resetting passwords, unlocking accounts)
• Traveling to client sites to provide hands-on support
• Meeting with clients onsite
• Troubleshooting multiple networks
• Following up with service orders
• Documentation
• Remote troubleshooting
• Server troubleshooting
• Troubleshooting within Active Directory
• Providing support with DHCP/DNS

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed