Helpdesk Technician (Analyst I)

IQUASAR LLC

9d

About The Position

ForeThought, Inc. is seeking an entry-level Help Desk Technician to support Navy system users and project teams in a compliance-focused government environment. This role provides Tier I support, basic account and endpoint administration, ticket triage, AWS Cloud support and documentation. The successful candidate will be service-oriented, able to follow process, and capable of building foundational skills in a DoD compliant operational setting.

Job Summary
This role provides Tier I support, basic account and endpoint administration, ticket triage, AWS Cloud support and documentation. The successful candidate will be service-oriented, able to follow process, and capable of building foundational skills in a DoD compliant operational setting.

Requirements

• 0–2 years of help desk/desktop support experience or equivalent technical aptitude demonstrated through training, labs, internships, or relevant work.
• Comfort working in Windows 10/11 and Microsoft 365.
• Basic understanding of troubleshooting concepts (network and computer system basics, permissions, common application issues).
• Strong customer service skills and professional communication.
• High attention to detail, follow-through, and ability to follow process.

Nice To Haves

• Exposure to ticketing systems and documentation practices.
• Familiarity with basic identity/access concepts (accounts, groups, MFA).
• Interest in cybersecurity fundamentals or compliance-focused IT operations.
• CompTIA A+ (or in progress), or equivalent learning path.

Responsibilities

• Serve as first-line support for user issues related to hardware, access, and usage of the Navy’s Ships Program Management Integrated Data Environment (SPMIDE). The environment includes Product Lifecycle Management, SharePoint, and RISK management applications.
• Log, triage, troubleshoot, resolve, and escalate tickets as appropriate, ensuring timely follow-up and closure.
• Provide remote support as directed.
• Facilitate access to the Navy SPMIDE by Department of Defense (DoD) guidelines.
• Support connectivity troubleshooting for Navy SPMIDE users.
• Maintain accurate ticket notes and document resolution steps.
• Contribute to internal knowledge articles (FAQs, common fixes, simple SOPs).
• Follow established processes for change requests, approvals, and documentation retention.
• Escalate suspected security incidents or policy concerns promptly per internal and Department of Defense procedures.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees