Helpdesk Technician for IT Infrastructure and Support

Spurwink Services • Portland, ME

4d

About The Position

Helpdesk Technician for IT Infrastructure and Support acts as the first line of support for end users and infrastructure related repairs and maintenance. Responsible for end-user support, troubleshooting, hardware deployment, and account management. Must maintain current required licensure/certificates for the position. See attached job description for more details.

Requirements

• Associates Degree or equivalent years of experience working with PCs, servers other network devices in LAN/WAN environment, cloud infrastructure, and virtual machines.
• Effective verbal and written communication skills are required.

Responsibilities

• Act as a contact (help desk) for all problems related to the use of information technology within the Spurwink organization.
• Maintain appropriate documentation for problem tracking and resolution.
• Contact correct resource following approved procedures.
• Follow-up to ensure satisfactory resolution.
• Provide PC hardware/software maintenance support as assigned.
• Implement new hardware and software on workstations.
• Provide basic training when appropriate.
• Assist with setup and administration of user accounts for network and application access.
• Follow all safety practices in use of supplies and equipment and perform duties in accordance with safety precautions, policies, and procedures.

Benefits

• Health/Dental/Vision /Pet Insurance
• Employer Paid Life Insurance and Short/Long Term Disability
• Retirement Account with Matching Contribution (after one year of service)
• Scholarships to ME Community Colleges
• Tuition Reimbursement
• 25% Tuition Reimbursement for UNE Master of Social Work Program
• Eligible employer for the Public Service Loan Forgiveness (PSLF) Program
• Quality Supervision and Paid Training Opportunities
• Career Advancement Opportunities
• Flexibility of Schedules
• Generous Paid Time Off
• Opportunity for Same Day Pay
• Health Plan Enrollees – Access to Several Discounts (Hotels, Electronics, Auto, Groceries, Event Tickets, and More)
• Spurwink is an Equal Opportunity Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree