Homeowner Services Intake Coordinator

HABITAT FOR HUMANITY PHILADELPHIA INC • Philadelphia, PA

1d • $45,000 - $47,000 • Onsite

About The Position

At Habitat for Humanity Philadelphia (“HFHP”), we are builders who work alongside, not for others. We are driven by accountability and defined by our stick-to-itiveness. The Homeowner Services Coordinator supports the application process for the Habitat Homeownership and Home Repair programs and provides support, referrals, education and empowerment to prospective and current HFHP families to achieve success in Homeownership goals. With supervision from the Homeowner Services Intake and Recruitment Manager, this position will specialize in providing critical support to prospective HFHP families and will assist with supporting the larger Homeowner Services Team as needed.

Requirements

• 1 – 2 years of nonprofit or relevant work experience.
• Willingness and ability to successfully complete Qualified Loan Originator (QLO) training within two months of hire.
• Understanding HFHP’s vision and desire to advance our mission of affordable housing for Philadelphians.
• Excellent interpersonal and cultural competency skills to work effectively with a wide spectrum of people. The individual who fills this role must be comfortable with a range of cultures and individuals who do not speak English or who have limited English language proficiency. Displaying patience and the ability to listen carefully are especially important qualities for this position.
• A flexible attitude, welcoming demeanor, and excellent written and oral skills are essential.
• Demonstrated proficiency in Excel, Outlook, and other Microsoft Office programs.
• Prior experience and comfort in synthesizing quantitative data and making numerical calculations.
• Superb time management, ability to meet deadlines, and work independently.
• Integrity, organization, and superior attention to detail.
• Ability to maintain the confidentiality of sensitive information.
• Core Competencies: Communication, Critical Evaluation, Relationship Management, Ethical Practice.
• Ability to sit for extended periods at a computer and desk workstation.
• Ability to lift and carry 25 pounds.
• Ability to travel to and from meetings and appointments in locations and/or times when public transit might not be available.

Nice To Haves

• Salesforce experience is a plus.

Responsibilities

• APPLICATION INTAKE Support Home ownership and Home Repair programs intake processes, including but not limited to preparing and collecting application paperwork & follow-up for missing materials; performing income and housing verification; administering credit checks; researching and reviewing deed, mortgage and tax documents; performing intake interviews; providing supporting information and documents for committee selection meetings.
• Utilize digital resources such as Salesforce, SharePoint, and Excel spreadsheets to track, monitor, and manage the intake process, from initial inquiry to application approval.
• Keep consistent communication with applicant families once they have been invited to apply on their status as they work through intake requirements for Habitat Philadelphia’s programs.
• GENERAL SUPPORT Support planning and execution of events for future homeowners (orientation, home dedication ceremonies, homeowner cookouts, family reunions, etc.)
• Support the development of future homeowners’ community resources
• Assist in the publication of regular newsletters and/or email announcements to future homeowners
• Support Property File Management – create and organize digital and paper files for each property sold. Maintain good property file hygiene for existing and new files, updating homeowner contact information as necessary and updating relevant homeowner documentation.
• Assist with pre and post Settlement documentation preparation and processing
• Assist with Condo Association and Property Management functions
• Respond to voicemails, emails, and/or visitors to the Habitat Philadelphia office.
• Provide timely referrals to general inquiries for emergency housing, financial, and/or social services.
• Help to review and update policies, procedures, and family manuals as necessary
• Other duties, as assigned.

Benefits

• Comprehensive benefits.
• This position is eligible for medical, dental, ancillary benefits, paid vacation, sick time, and holidays.
• Salary is commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed