Hospital Registration Clerk

Phillips County Hospital

2d•Onsite

About The Position

We are seeking a professional and empathetic candidate to serve as the first point of contact for our patients. This role is essential to our hospital’s success, requiring a balance of excellent customer service, precise data entry, and insurance verification to ensure a seamless patient journey and accurate billing.

Requirements

High school diploma or GED required
Must have a high degree of customer service skills in order to communicate effectively with patients, visitors, physicians and care teams
Must demonstrate problem-solving abilities and high attention to detail
Must be able to stand, walk, sit and move freely for extended periods of time
Must be able to work in a patient care environment with exposure to infection or contagious disease
Maintain Confidentiality per HIPAA requirements.

Nice To Haves

Experience working in a healthcare environment
Experience with customer service
Computer savvy with experience navigating between multiple systems simultaneously
MS Office Experience and excellent typing skills

Responsibilities

Welcome customers as they walk in; answer telephone, transfer calls.
Maintain a positive, empathetic, and professional attitude towards patients and coworkers at all times.
Perform registration and basic insurance verification, ensuring collection of all critical data elements necessary for proper patient identification and billing.
Identify and update patient demographic information on Cerner system as defined by departmental policy and procedures.
Interpret physician orders for appropriate testing or admission criteria.
Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients, physicians and Revenue Cycle Director, if instructed by RCD to cancel appointment.
Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool.
Provide courteous and accurate patient and hospital information with wayfinding instructions for patients, families, visitors, and ancillary areas.
Prepare documents for imaging/scanning into electronic patient record.
Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
Copying and or faxing documents to ancillary areas or physician offices.
Maintain inventory control of forms, supplies and paper needed in area.
Work claims in Quadax, getting the claims addressed and/or corrected in a timely manner.
Assist with all possible account resolutions pertaining to patient balances.
Perform all other duties and projects as assigned by the Registration Manager.