Hospitality Manager

Landing

8d • $50,000 - $55,000 • Onsite

About The Position

We are hiring a Hospitality Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Raleigh-Durham Market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market.

Requirements

• This is an In-Market position.
• 1+ years of management experience
• Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up.
• Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
• An obsession with customer experience and satisfaction
• Ability to thrive in high-growth environments and an evolving startup atmosphere
• Experience using data and metrics to drive improvement
• Strong organizational and leadership qualities, an over-communicator, proactive ownership style
• Ability to earn trust of leadership, work independently, and drive results with minimal supervision
• Hands on mentality to jump in and get things done when it counts
• Must require to be living or work on site at the property

Responsibilities

• Manage short-term reservations, coordinating with booking platforms (Airbnb, Booking.com, etc.) to maximize occupancy and revenue.
• Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution.
• Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay.
• Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels.
• Form partnerships with and oversee property housekeeping teams.
• Evaluate property and home condition, ensuring inventory meets Landing standards
• Oversee market metrics
• Monitor and resolve member support tickets through all member communication channels
• Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
• Simultaneously complete multiple daily tasks and build processes for the future
• Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
• Build weekly market performance reports and present to Field Operations leaders

Benefits

• Solid compensation: $50,000 - $55,000 + Bonuses + Stock Options
• Onsite Housing Provided: Fully furnished accommodations provided (Inclusive of utilities and internet)
• Comprehensive benefits: Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter and FSA or HSA
• We've got you covered with a 401(k) plan and access to ImmediatePay
• Feel relaxed with super generous PTO policy
• Opportunities for upward mobility - we want you to grow with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed