Host/Hostess - Restaurant
About The Position
POSITION SUMMARYThe incumbent in this position is responsible for greeting guests, arranging for prompt seating, and for ensuring guests feel welcome and comfortable. GENERAL ACCOUNTABILITIES• Provide information on all aspects of the Spokane Tribe Casino services and facilities for guests. • Greet guests and arranges for seating; monitors room atmosphere. • Quote accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. • Answer phones according to established procedures. • Communicate with co-workers and supervisor to ensure quality service. • Provide exceptional customer service to the public and staff. • Other duties as assigned. WORKING CONDITIONSMust have ability to:• Communicate effectively with customers as well as co-workers.• Document and comprehend reservations.• Stand throughout an eight-hour shift.• Move effectively and efficiently throughout the restaurant.• Lift to 10 pounds so as to carry stacks of menus or help to bus tables as necessary.• Work in an environment that is subject to varying levels of smoke, noise and crowds the severity of which depends upon customer volume.• Communicate effectively with customers and co-workers.
Requirements
- The skills and abilities necessary for effective performance within this position are typically acquired through one year customer service experience.
- Obtain and maintain a valid Gaming license.
Nice To Haves
- Prior restaurant experience is helpful.
Responsibilities
- Provide information on all aspects of the Spokane Tribe Casino services and facilities for guests.
- Greet guests and arranges for seating; monitors room atmosphere.
- Quote accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
- Answer phones according to established procedures.
- Communicate with co-workers and supervisor to ensure quality service.
- Provide exceptional customer service to the public and staff.
- Other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
