Host/Hostess

HEI Hotels & Resorts • Miami, FL

23h

About The Position

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Requirements

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Benefits

• Tuition reimbursement
• 35% employee dining discounts at hotel outlets
• Upsell incentives
• Monthly employee recognition programs
• Employee Assistance Program (EAP)
• Hotel stay discounts
• Paid time off
• Competitive health benefits and daily employee meals
• competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• pet insurance through the ASPCA
• Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed