Genesee Brew House Host/Hostess
About The Position
As a Host/Hostess, you will be responsible for providing a warm and friendly immediate greeting to our guests at the door. You will seat the guests and present clean menus in a friendly, professional, and quick manner. You will take names on a waiting list and give quotes when tables are not immediately available, run the floor plan board, observe and keep track of the status of tables, answer the phone and questions concerning the menu and the restaurant, and fill to-go orders. You will help to maintain and organize the host area, retail store, foyer, front entrance, and restrooms throughout your shift. Being passionate about beer, especially ours, is a plus!
Requirements
- High school diploma or equivalent
- Prior customer service experience
- Ability to operate and use computers and cash register
- Ability to lift and manage up to 20 lbs (during various times throughout shift)
- Excellent communication skills (verbally interacts with management, servers, team members, and guests)
- Must be able to read, write and determine wait time based on company's procedure
- Must have excellent organizational skills and ability to multitask
- Must have knowledge of workplace safety procedure
- Reliability/Attendance: Impeccable
Nice To Haves
- Being passionate about beer, especially ours, is a plus!
Responsibilities
- Demonstrates genuine hospitality and sets the stage for an exceptional dining experience by making every single guest feel welcome at the door
- Engages in friendly conversation as guests are being seated in a timely fashion
- Answers immediate questions about the menu, beverages, etc. and alerts the server(s) of any special needs
- Introduces guests to their serve
- Accommodate special seating needs, such as extra chairs or booster/high chairs for children
- Manages restaurant waiting list during high volume to accurately set guest expectation
- Always sincerely thanks guests as they leave and invites them to return
- Performs any cleaning tasks as required to assist the servers in maintaining a clean and safe dining room
- Ensures 100% accuracy of the order and special requests/needs of the guest
- Assists kitchen staff in assembling "to-go" orders, present the order to the guests, and take/process payment
- Performs additional assignments or miscellaneous administrative duties as assigned by General Manager or Assistant Manager
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
