Host - TWLV PT
About The Position
Host Position Summary As a Team Member of the Food and Beverage Team, the Host is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Host is responsible for welcoming and seating Guests in a high-paced CRCR restaurant atmosphere. Hosts help to control a consistent flow of restaurant business while keeping an open and courteous line of communication with Team Members and management. Position Functions Essential Functions • Welcome Guests with a warm and friendly demeanor, offering assistance and making them feel comfortable. • Maintain an accurate account of sectional seating rotation, manage waitlist operations, answer phone calls, and place to-go orders. • Ensure exceptional Guest Service and teamwork with a positive demeanor. • Greet Guests promptly with a welcoming/departing acknowledgment. • Lead Guests to their table with menus and silverware, assist in seating, and inform Guests of who their Server will be. • Effectively present information in one-on-one and small group situations to Guests. • Answer phone calls, enter to-go orders through the POS terminal, and process Guest payments. • Clean menus before reissuing to Guests. • Follow departmental and business policies and procedures regarding alcohol service. • Cater to Guests who require extra attention (e.g. children, elderly). • Maintain a clean reception area. • Assist servers as necessary. • Consistently keeps restaurant ware in proper condition. • Keep Condiments and supplies stocked throughout their shift. • Complete all side work and opening/closing tasks. • Communicate with management professionally and immediately involve them in Guest recovery issues. • Other duties as assigned. Skills • Strong listening and communication skills. • Problem-solving and critical thinking. • Must be able to work independently and maintain a high level of performance. • Must be able to complete tasks in a timely and efficient manner while maintaining business standards. • Demonstrates a flock mentality, focused on teamwork and collaboration with others. • Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all. • Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others. • Builds lasting relationships by demonstrating honesty, integrity, and effective communication. • Driven to exceed expectations while remaining accountable and fair. • Skilled in leading baby chicks to the watering hole.
Requirements
- Must be at least 18 years of age.
- 1+ years of Host experience in a hospitality atmosphere.
- Must possess or be able to complete RBS training and certification for alcohol service.
- Must possess or be able to complete ServSafe/Food Handler’s training and certification.
- Strong listening and communication skills.
- Problem-solving and critical thinking.
- Must be able to work independently and maintain a high level of performance.
- Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
- Demonstrates a flock mentality, focused on teamwork and collaboration with others.
- Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
- Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
- Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
- Driven to exceed expectations while remaining accountable and fair.
- Skilled in leading baby chicks to the watering hole.
Nice To Haves
- 2+ years of Host experience in a high-volume restaurant atmosphere.
- Casino experience.
- Sports knowledge as necessary.
Responsibilities
- Welcome Guests with a warm and friendly demeanor, offering assistance and making them feel comfortable.
- Maintain an accurate account of sectional seating rotation, manage waitlist operations, answer phone calls, and place to-go orders.
- Ensure exceptional Guest Service and teamwork with a positive demeanor.
- Greet Guests promptly with a welcoming/departing acknowledgment.
- Lead Guests to their table with menus and silverware, assist in seating, and inform Guests of who their Server will be.
- Effectively present information in one-on-one and small group situations to Guests.
- Answer phone calls, enter to-go orders through the POS terminal, and process Guest payments.
- Clean menus before reissuing to Guests.
- Follow departmental and business policies and procedures regarding alcohol service.
- Cater to Guests who require extra attention (e.g. children, elderly).
- Maintain a clean reception area.
- Assist servers as necessary.
- Consistently keeps restaurant ware in proper condition.
- Keep Condiments and supplies stocked throughout their shift.
- Complete all side work and opening/closing tasks.
- Communicate with management professionally and immediately involve them in Guest recovery issues.
- Other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
