Hotel Assistant General Manager

Hampton Inn Viera • Melbourne, FL

20h

About The Position

As Assistant General Manager, you will play a key role in the day-to-day success of the hotel. You’ll help lead operations, mentor team members, drive guest satisfaction, and ensure Hampton brand standards are met—often serving as the Manager on Duty in the General Manager’s absence. This role requires confidence, flexibility, and a passion for hospitality excellence.

Requirements

• Previous supervisory or management experience required
• Hilton PEP Operating System experience required
• 2–5 years of hospitality industry experience
• Strong leadership, communication, and guest-service skills
• Solid understanding of front desk operations, reservations, and night audit
• Ability to work flexible schedules including weekends, holidays, and evenings

Nice To Haves

• Hotel Management degree or related education preferred (or equivalent experience)

Responsibilities

• Be a visible leader on property, especially during peak check-in and check-out times
• Resolve guest concerns promptly, professionally, and creatively
• Monitor and respond to guest feedback on TripAdvisor, OTAs, and surveys
• Train and empower staff to deliver exceptional service and thoughtful solutions
• Oversee front office cash handling, credit control, and accounting procedures
• Support revenue goals through occupancy management, ADR optimization, and upselling
• Manage reservations to maximize profitability
• Monitor expenses and contribute to departmental budgeting and forecasting
• Ensure daily operational excellence across all hotel departments
• Participate in the MOD program and cover shifts as needed
• Conduct daily property and room inspections to maintain brand standards
• Coordinate preventative maintenance and deep-cleaning schedules
• Maintain inventory and par levels for all hotel departments
• Recruit, train, and develop front office team members
• Lead daily stand-ups or morning meetings when needed
• Foster strong communication through meetings, logs, and coaching
• Uphold grooming, uniform, and performance standards
• Ensure compliance with brand standards, SOPs, and all local, state, and federal regulations
• Maintain safe working conditions and respond to emergencies when needed
• Oversee key control, security procedures, and guest safety protocols

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Hilton Team Member Travel Program (yes—those amazing hotel discounts!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed