Hotel Director of Operations

Drury Hotels • Santa Fe, NM

3d • Onsite

About The Position

The Operations Director manages hotel personnel as directed by the General Manager and assists with the management of hotel operations. This position assists in promoting, developing and maintaining a work environment that provides an exceptional +1 Service experience for both team members and guests. Assists with operating the hotel within an approved annual operating budget. Assists in ensuring Drury Hotels policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service and hospitality at all times with team members, customers and co-workers.

Requirements

• Requires a knowledge of business leadership etiquette, principles and practices.
• Requires the ability to speak English and communicate clearly and effective, both orally and in writing. Effective communication includes the ability to handle team member and guests issues with finesse and professionalism.
• Requires ability to relate and interact with people in a warm, friendly and professional manner.
• Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail.
• Requires the ability to handle multiple tasks simultaneously and efficiently.
• This position requires some travel.

Benefits

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Incentives - Quarterly bonuses (we succeed together!) based on hotel results
• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed