Hotel Front Desk Agent, Inn on Woodlake

Kohler Co. • Kohler, WI

7d • $14 - $21 • Onsite

About The Position

Responsible for extending a friendly greeting and farewell to guests and members and providing prompt and knowledgeable customer service.

Requirements

• Minimum of a high school diploma or equivalent.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

• 1-2 years’ experience as a receptionist or in customer service preferred.
• A friendly, outgoing personality, attention to detail and high degree of accuracy desired.

Responsibilities

• Prompt, cheerful and proper greeting of guests.
• Register guests in and out of applicable software system(s).
• Provide guests with information on the venue and resort.
• Use guest name frequently
• Handle all monetary transactions at the front desk as appropriate according to cash handling guidelines.
• Accurately post or refund guest charges and fees.
• Provide courteous response to special requests.
• Knowledgeable about property, surrounding area, local attractions, and shopping.
• Responsible for the enforcement of venue policies and procedures.
• Respond appropriately during emergencies and disturbances (know who to contact, if outside assistance is needed, appropriate documentation, etc.).
• Be knowledgeable of all H&RE Group programs, events and classes and respond to inquiries.
• Monitor lobby traffic.
• Adhere to established safety procedures and guidelines.
• Act as switchboard operator after regular scheduled hours.
• Perform miscellaneous administrative jobs as assigned.
• Responsible for all opening and closing procedures when scheduled.
• Complete special projects as assigned by leaders.
• Respond to reservation requests made by guests.
• Explain rate structure, available rooms, facilities, and services.
• Knowledge of all facilities and hours of operations.
• Record and conduct guest room wake-up calls.

Benefits

• Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED