House Assistant

Strathmore • North Bethesda, MD

1d

About The Position

House Assistants at Strathmore work as part of the Front of House team to create a seamless experience for Strathmore Music Center patrons. House Assistants help prepare the Concert Hall and surrounding lobby areas for events in addition to post-show breakdown. House Assistants are an important part of the patron’s experience from arrival to departure and are rotated to different positions during a shift to accommodate patron needs. House Assistant work a varied schedule of nights and weekends with occasional daytime hours, dictated by the event schedule.

Requirements

• Applicants should possess a minimum of at least one year of front of house or customer service experience in a live performing arts or theatre environment.

Responsibilities

• Complete opening and closing front of house procedures for every event, including, but not limited to scanners, stanchions, playbills, event signage, and walking through the hall/event space.
• Greet patrons before, during and after all Strathmore Music Center events and assist with accessibility requests.
• Work closely and efficiently with House Managers, the Front of House Manager, and volunteer ushers to ensure a safe and service-oriented environment.
• Adhere to Strathmore’s high standards of Customer Service while welcoming patrons and providing accurate information and direction.
• Resolve patron seating and other issues in coordination with the House Managers.
• Adhere to and assist in emergency and fire alarm protocols.
• Adhere to Strathmore’s inclusion, diversity, equity, and access principles while serving the public and working with colleagues.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees