Housekeeping Administrative Assistant

AccorHotel • Los Angeles, CA

7h

About The Position

At Fairmont Century Plaza, our commitment to luxurious, efficient service extends behind the scenes with our dedicated Housekeeping team. As a Housekeeping Administrative Assistant, you will play a key role in ensuring the seamless execution of operations, supporting our Housekeeping team in providing guests with pristine, comfortable, and unforgettable accommodations.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Must have a strong focus on guest service, satisfaction, and exceeding expectations.
• Strong interpersonal and problem solving abilities.
• High School Diploma or previous hotel experience an asset. (Hospitality Diploma is a benefit)
• 2+ years of experience as an Administrative Assistant or equivalent
• 1+ years of Hospitality experience preferred; Housekeeping experience an asset
• University/College degree in in Hospitality, Administration or Communication preferred, High school diploma or equivalent training certification required
• Computer literate in Microsoft Office, Windows XP, e-mail/Internet applications required.
• Knowledge of Watson labor Management System, Knowledge of Time Management System, Opera, Rex and Hotsos an asset
• Two way communication and proven advanced writing skills
• Ability to multi task and handle assignments in a fast paced work environment
• Ability to work independently and cohesively as part of a team
• Thoroughly organized and motivated individual, a self-starter, highly responsible and reliable
• Must be able to work flexible shifts including AM, PM, Weekends, and Holidays.

Nice To Haves

• High School Diploma or previous hotel experience an asset. (Hospitality Diploma is a benefit)
• 1+ years of Hospitality experience preferred; Housekeeping experience an asset
• University/College degree in in Hospitality, Administration or Communication preferred, High school diploma or equivalent training certification required
• Knowledge of Watson labor Management System, Knowledge of Time Management System, Opera, Rex and Hotsos an asset
• Spanish speaking preferred, but not required.

Responsibilities

• Provide professional, friendly, and efficient support for all administrative tasks within the Housekeeping department.
• Coordinate with the Housekeeping team to track room status, maintain records, and update shift reports to ensure operational efficiency.
• Assist in ordering, inventory control, and distribution of housekeeping supplies to maintain a well-stocked department.
• Manage schedules, maintain time and attendance records, and coordinate training sessions for Housekeeping staff.
• Address guest inquiries and coordinate timely responses to ensure guest satisfaction with housekeeping services.
• Communicate with other departments, such as Engineering and Front Office, to support smooth inter-departmental collaboration.
• Uphold department policies, procedures, and service standards.
• Follow all safety policies to maintain a safe and orderly work environment.
• Other duties as assigned.

Benefits

• Gross Hourly Rate: $32.00 USD
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED