Housekeeping Lead

Snow Peak USA, Inc. • Long Beach, WA

9h • $22 - $25

About The Position

The Lead Housekeeper supports the Campfield Facilities team with a focus on housekeeping and janitorial duties. Reporting to the Campfield Facilities Manager, this position will be responsible for daily cleaning of facilities. The Lead Housekeeper will work independently as well as collaborate with the Facilities Team, Campfield management, and seasonal staff. As a member of the Campfield team the Associate is a Snow Peak Brand ambassador and will reflect Snow Peak’s values in every interaction with guests and other staff.

Requirements

• 2+ years working in housekeeping, preferably campground/resort
• Proficient understanding of housekeeping and janitorial practices
• Excellent verbal communication skills
• Ability to learn quickly; creatively solve new problems
• Superior time management skills with a proven ability to efficiently manage time-sensitive priorities
• Work is performed in, on and around buildings, facilities and grounds, inside and outside in all weather conditions. Occasionally works in office operating computers and other office equipment
• Needs adequate vision and hearing, manual dexterity, communication and motor skills to perform the duties of the position, including emergency response situations
• Walks up and down inclines and stairs, over rough, uneven, and slippery terrain or paved surfaces
• Works on ladders, scaffolds, and rooftops
• Reaches above shoulder level and occasionally works on hands and knees
• Bends, stoops, crouches, kneels, crawls, climbs, twists, pushes and pulls in regular performance of duties
• May sit or stand for long periods of time
• May work in congested work areas, confined spaces and remote locations
• May be exposed to environmental and chemical hazards, allergens, and odors standard to area of assignment, such as high noise, chemicals, and fumes requiring safety controls
• Cleans up and disposes of human-generated waste, animal waste and carcasses
• Uses appropriate safety and personal protective equipment and follows established safety policies, practices and procedures

Responsibilities

• Monitor reservations including time of departure, time of arrival, and communicate operational status of rooms to the front desk and Facilities Manager
• Coordinate with other housekeepers on shift, assign their daily tasks and responsibilities, and ensure all turns and arrivals for that day are clean on time and ready for check-in
• Respond to guest questions and address escalated guest issues as needed
• Respond to guest feedback and complaints, resolve issues, and ensure customers are satisfied
• Support and lead training on housekeeping functions
• Perform daily cleaning and housekeeping activities such as sweeping, mopping, and dusting
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Identify any damages, deficits and disturbances and notify Facilities Manager
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules and company policies regarding health and safety
• Maintain trash and recycling programs across building and property grounds
• Performs other related duties and projects as assigned

Benefits

• All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.
• In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed