Housekeeping Lead

Avenue5 Residential•Post Falls, ID

About The Position

Waterfront hotel seeks housekeeping lead in Idaho. About Us Nature lover? Outdoor enthusiast? Yet you want career opportunities and all the conveniences of a city? Join our team at the Templin’s Hotel and Marina in Post Falls, Idaho. You’ll enjoy: Opportunities for career growth. Managed by Avenue5 Residential, the property offers premier benefits and development. Tranquil beauty and outdoor activities. On the banks of the Spokane River, this property offers breathtaking views. You’ll also have easy access to hiking, fishing, and boating. Marina and private beach on-site. A dynamic work environment. Templin’s Hotel and Marina will soon undergo extensive renovations and expansion. The result? An exceptional environment for our guests and team. Meeting new people. Our guests come from around the world for a peaceful getaway. As you interact with them, you’ll hear their stories and make new friends. Easy driving to airports and attractions. Just 15 miles to Coeur d’Alene Airport. Less than an hour to Spokane International Airport or Silverwood Theme Park. Summary of Responsibilities: The housekeeping lead works within the department to supervise the housekeeping and laundry operations to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to ensuring the cleanliness of the hotel, the executive housekeeper is responsible for maintaining a neat and organized housekeeping and laundry area for the security of the hotel linen and supplies inventory.

Requirements

High school diploma or GED preferred
Three to five years’ experience in a similar position in an upscale hotel
Previous guest relations training and experience required
Excellent written and verbal communication skills
Ability to communicate in English both verbally and written
Perform job functions with attention to detail, speed, and accuracy
Uphold and exemplify Avenue5 standards
Work cohesively with co-workers as part of a team
Understand guests' needs
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment
Ability to lift, push, and pull up to 50 pounds
Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time
Ability to communicate and express or exchange ideas with others as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to tolerate stressful situations
Ability to work under minimal to moderate supervision

Responsibilities

Focus on guest and associate satisfaction, as well as expense control and product quality
Knowledge of property cleaning techniques and chemical handling, requirements, and use of equipment
Direct development and performance of staff: follow up with corrections when needed
Maintain confidentiality of guest and associate’s information and pertinent hotel data
Work well under the pressure of organizing and attaining production schedules and timelines
Prepare and administer timely performance evaluations according to hotel standards
Maintain complete knowledge of correct maintenance and use of equipment
Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures, and manuals
Anticipates guests’ needs and responds promptly to guests’ requests
Always maintain positive guest relations
Resolve guest complaints, ensuring guest satisfaction
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Review the daily activities, such as purchases, meetings, appointments, VIPS/Special Guests, and Catering activities
Ensure that staff reports to work as scheduled and properly document any late or absent associates
Inspect grooming and attire of staff; rectify any deficiencies
Monitor staff performance and ensure all procedures are completed according to department standards; rectify deficiencies with respective personnel
Complete work orders for maintenance repairs and submit them to engineering. Contact engineering directly for urgent repairs
Foster and promote a cooperative working climate, maximizing productivity and associate morale
Interview and hire new personnel according to hotel policies and standards