Housekeeping Supervisor (Team Lead)

Kitchen Kettle Foods•Leacock Township, PA

2d•$18

About The Position

Join our lodging team and help us create sparkling-clean, welcoming spaces for our guests at The Inns at Kitchen Kettle Village. This role is part of our lodging on-call schedule, which includes taking after-hours phone calls on assigned days and occasionally being the on-property contact overnight. Team members must have reliable transportation and be willing to work these on-call shifts; living nearby is strongly preferred. Sunday shifts may be scheduled on an as-needed basis. Vision: Spreading Happiness Mission: Creating Exceptional Experiences and Lasting Memories Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me

Requirements

Previous cleaning/housekeeping experience: hospitality experience a plus
Strong attention to detail and high standards for cleanliness.
Team mindset with solid communication skills, written and verbal.
Comfort working with guests and assisting with requests during their stay.
Ability to work indoors and outdoors, use cleaning chemicals, and safely operate a golf cart.
High level of confidentiality and ethical conduct
Communication / Guest Focus
Problem solving skills
Diversity and Inclusion
Customer service driven
Attention to detail
Strong organizational skills and Coachability
Computer skills
Ability to adapt to a changing environment

Responsibilities

Lead the daily cleaning plan based on departures, arrivals, and guest requests.
Clean and reset guest rooms and common areas so every room looks brand new for arrival.
Launder, dry, and fold guest room linens; support other departments’ laundry as needed.
Operate laundry equipment, monitor for maintenance needs, and report issues promptly.
Maintain and organize housekeeping supply closets; restock room amenities and cleaning supplies.
Ensure proper use and storage of cleaning materials and equipment.
Assist with preventative maintenance work and minor repairs related to the Inn.
Support and help train housekeeping team members to maintain high quality standards.
Communicate room status and special requests with the Front Desk and Lodging Coach.
Participate in the lodging on-call, after-hours schedule (5:00 pm–8:30 am, as assigned).
All other related duties as required or assigned