Housekeeping Supervisor - Williamsburg Woodlands

Colonial Williamsburg Foundation•Williamsburg, VA

About The Position

Responsible for assisting the Executive Housekeeper in all facets of the daily Housekeeping operations in the Housekeeping department. Ensures that all quality housekeeping and maintenance standards are met. Responsible for the training, and providing input on the counseling, coaching and discipline of department staff members, temp workers, and contract workers to ensure guest service satisfaction and safety for our guests and employees.

Requirements

2 or more years experience as a Housekeeping Supervisor or Manager in a 2-5 star hotel or resort property.
Professional knowledge of sanitation, cleaning equipment, and cleaning productions and their safe and proper use.
Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record based on The Colonial Williamsburg Foundation’s criteria.
Must be able to provide a 5-year Motor Vehicle Record prior to employment
Must be at least 21 years of age
May not have more than 1 moving violation or at fault accident within 12 months
May not have more than 2 moving violations or at fault accidents within 36 months
May not have any serious motor vehicle violations including but not limited to excessive speeding, reckless driving, DUI/DWI, suspended or revoked license, etc.

Nice To Haves

Associates Degree in Hotel Management or a closely related field.

Responsibilities

Ensure prompt response to guest requests and complaints. Interactive with improving guest service, guest comfort and standards. Holds employees responsible for the same standards.
Inspects all responsible guestrooms as assigned to ensure cleanliness and proper maintenance and corrects deficiencies so that guest expectations are exceeded. Reports and follows up on all maintenance needs within areas of responsibility.
Responsible for turning rooms over to the Front Desk to re-sell in a timely and efficient manner.
Prioritizes work so those guests are able to check in without delays.
Prepares daily housekeeping assignments and special projects. Communicates often with the Front Desk on the turnover of rooms and rush rooms, and with Conference Services on public space needs.
Inspects all areas to achieve and maintain world class standards of maintenance, cleanliness and sanitation. Coordinates and follows up on any physical repairs with the Maintenance department.
Ensures par levels of cleaning supplies, chemicals and equipment are properly maintained daily.
Orders supplies as needed and according to the budget.
Accurately completes monthly linen and weekly guest supply inventory.
Develops and maintains a cooperative working relationship with other hotel departments, including but not limited to Banquets, Conference Services, Front Office, Maintenance, and Culinary operations.
Ensures effective and consistent use of the hotel lost and found program.
Assists with administrative duties as needed.