Housing Navigator

Titanium Healthcare•Los Angeles, CA

1d•Hybrid

About The Position

WE ARE TITANIUM HEALTHCARE Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost. Join us in our mission! POSITION SUMMARY The Housing Navigator is responsible for providing support and assistance to members and their families experiencing homelessness or at risk of losing their housing. WHERE YOU’LL WORK This position is hybrid. Work from home while servicing members in the Los Angeles and Orange County regions. Duties will be a combination of work performed remotely and traveling to conduct in-person member visits. You will have full control over your schedule when meeting members. Housing Navigators are required to travel to their members within their designated areas. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.

Requirements

Fluent in English (written and verbal)
Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
Ability to communicate clearly in-person, by phone, and electronically
Frequent use of computers, keyboard, and handheld/mobile devices
Competent with computers, email, virtual platforms, and Microsoft Office based programs
Ability to type for extended periods
Must be able to remain in a stationary position
Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
Must be able to move around the office and/or travel throughout community
Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
Ability to climb stairs or navigate uneven terrain in community and home environments
Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
Ability to bend, reach, and conduct in-person visits in non-traditional environments
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Ability to maintain professionalism and safety in diverse environments
Associate degree in healthcare or 2+ years of experience in healthcare, social work, public health, physiology, or other related field in lieu of education
Minimum 1+ years of relevant experience in social work, case management, or working with unhoused and unsheltered individuals, families, and veteran programs
Prior experience working with HMIS
Prior experience working in a social service setting with working knowledge of case management systems and planning techniques preferred
Current and valid Driver’s License
Proof of auto insurance
Current BLS certification from the American Heart Association upon start date
Distraction-free home workspace with a secure internet connection

Nice To Haves

Bilingual in Spanish a plus

Responsibilities

Research, establish, and maintain a list of available housing opportunities in the region
Develop relationships with and become knowledgeable about local community resources including transitional housing, shelters, and permanent housing
Develop individualized housing plans and communicate plans and housing opportunities to members
Ensure effective service and all placements are consistent with member care plan
Assist members with the housing search, including applying for apartments, negotiating with potential landlords, and filling out rental applications
Assist members in understanding tenant rights and responsibilities
Assist members with landlord communications by being a mediator if there are disagreements or concerns
Conduct follow-up meetings with members after housing placement to assist with any issues that may have arisen
Maintain accurate documentation of service objectives, outcomes, and other member-related information in appropriate data systems
Participate in collaborative team meetings to provide input, support, brainstorm solutions to common areas of concern, and develop best practices
Understand and abide by all departmental and companywide policies and procedures
Comply with all safety and injury prevention policies and regulations
Utilize the Homeless Management Information System (HMIS) to add members into housing portal
Assist members complete the CES assessments
Assist members in-person with assessments or housing tenancy
Perform other duties as assigned or required per departmental policy

Benefits

Make an impact: an organization who cares about its employees, communities, and the future of healthcare
Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
Growth: opportunities to develop and grow your career with us
Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Protect your pet(s) with Pet Insurance
401(k) plan