CS-Housing Operations Coordinator

Medzed LLC•Old Fig Garden, CA

1d•Remote

About The Position

The Housing Operations Coordinator will help to increase program profitability by assisting in the management of the Housing program related administrative duties. Through their reviews of day-to-day activities of our front-line field staff, this qualified candidate will help us analyze our shortfalls and work collaboratively with Territory Managers to track improvement of insufficiencies. The ideal candidate will be highly organized and self-efficient in their remote position as they will play a key role in ensuring Territory Managers have sufficient time in their day to focus on actionable items with their direct reports. The ideal candidate must possess strong written and communication skills with the ability to build and maintain relationships internally and externally.

Requirements

High School Diploma or equivalent
2+ years of relevant experience in a healthcare setting
Experienced in tracking productivity metrics and generating reports to improve team performance.
Proficient in utilizing office software such as Word, Excel, PowerPoint etc.
Previous experience working with shared management systems such as Salesforce is strongly preferred.
Strong knowledge of Housing platforms, databases, and integrations technologies
Experience in reviewing client charts within Portals and/or EHRs guidelines to ensure compliance with health plan standards.
Strong organizational and problem-solving skills
Ability to weigh the importance of competing priorities against tight deadlines.

Nice To Haves

Certified Administrative Assistant or Microsoft Office Specialist certifications preferred but not required.
Bi-lingual English Spanish preferred.

Responsibilities

Manage file management systems for updated training dates, program related trainings materials, county specific resources, etc.
Work collaboratively with Territory Managers to ensure compliance with health plan documentation requirements.
Monitor the Housing email and filter emails by Health Plans and complete reports in a timely manner including RTFs/OTFs
Order supplies
Provide technical support and troubleshooting issues, ex. Processing of referrals/closing leads to support efficiency of program.
Ensure Health plan authorizations are up to date.
Review and submit Housing authorizations.
Review and submit deposit requests.
Submit internal referrals to IT and send them to manager.
Collaborate with different departments to achieve business objectives and implement solutions to streamline processes and enhance efficiency of the program.
Audit occasionally