HR/Claims Manager
About The Position
The Human Resources/Claims Manager serves as a strategic business partner and operational leader, overseeing all aspects of human resources, employee relations, and injury claims administration for a multi-department ferry service operation. This role ensures compliance with federal, state, and maritime regulations while supporting safe, efficient fleet operations and a positive employee experience. The HR/Claims Manager collaborates closely with corporate offices, legal counsel, insurance partners, and local leadership to manage personnel administration, injury claims, payroll coordination, and workplace initiatives.
Requirements
- Bachelor’s Degree in Human Resources, Business Administration, or related field preferred.
- HR management experience in transportation, maritime, or regulated environments strongly preferred.
- Working knowledge of employment law, payroll systems, HRIS platforms, and claims administration.
- Strong organizational skills, attention to detail, and ability to manage competing priorities.
- Excellent interpersonal, communication, and conflict resolution skills.
- High degree of professionalism, discretion, and integrity.
- Ability to obtain and maintain a Notary Public commission in the state of New York within 6 months of hire.
- Ability to operate a computer terminal, telephones, and standard office equipment.
Responsibilities
- Lead all human resources operations, including employee records, HRIS data integrity, onboarding and offboarding, personnel file management, and compliance with federal, state, and maritime labor laws.
- Partner with leadership to manage employee relations, performance management, workplace investigations, and conflict resolution.
- Oversee payroll timekeeping for non-exempt employees, attendance tracking, and leave administration for all employees across departments.
- Administer employee benefits programs, including enrollment, education, and maintenance of accurate documentation for insurance and retirement plans.
- Manage employee injury, Jones Act, and operational claims in coordination with Corporate Insurance, Benefits, and outside legal counsel, including reporting, investigations, and settlement support.
- Serve as a key liaison between Operations, Maintenance, Accounting, Reservations, Legal, Insurance, and Corporate Offices to support efficient and compliant business operations.
- Support the General Manager and leadership team with administrative, compliance, and operational initiatives, including oversight of custodial staff.
- Partner with Operations and Marine Personnel leadership to manage full-cycle hiring, from background checks through first-day readiness.
- Plan and coordinate employee engagement initiatives, training programs, and company events in collaboration with internal teams and external vendors.
- Serve as an authorized signer on designated special accounts and support audits, reporting, and other corporate administrative requirements.
- Perform notarial acts in compliance with state laws and company policies.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
