HR Operations Team Lead

Albemarle•Houston, TX

2d•Onsite

About The Position

The HR Operations Team Lead is responsible for overseeing key technical and functional areas of Human Resources, including new hire onboarding, benefits administration, absence and time management, payroll, compensation, and inquiry management. In this role, you will lead and collaborate on projects, deliver training, and consistently strive for service excellence within the HR Operations framework. Based in Clear Lake and reporting to the Director of HR Operations, the successful candidate will engage with employees and leaders at all levels—both locally and globally—and serve as a primary partner in enhancing the employee experience and advancing ongoing HR transformation.

Requirements

Bachelor’s degree in Human Resources or equivalent field
Excellent written and verbal communication skills
Excellent people management and customer relationship skills
Proficient computer skills, particularly with MS-Office applications, especially Excel
Experience using HRIS tools or similar systems (Workday)
Knowledge of HR policies, procedures, and practices as they relate to payroll, benefits, hiring, etc.
Strong technical and analytic skills with creative problem-solving abilities

Nice To Haves

6 years of relevant work experience or 10 years of progressive experience in HR operations or shared services in lieu of a Bachelor’s degree
Minimum of 3 years’ experience in an HR Service Center, Employee Service Center, or HR Contact Center
Second language proficiency
Knowledge of payroll processes
Experience with case management systems (e.g., ServiceNow, FreshWorks)

Responsibilities

Lead day‑to‑day HR Operations activities, ensuring accuracy, quality, and timely delivery of all transactions.
Assign work, manage caseload distribution, and schedule staff to ensure full operational coverage.
Set performance goals, monitor progress, complete reviews, and support team member development plans.
Partner with regional talent partner to recruit, interview, select, and onboard new team members.
Identify team training needs and ensure capability building through ongoing coaching and development.
Build a culture of trust, open communication, collaboration, accountability, and continuous improvement.
Motivate and inspire team members; recognize individual and team accomplishments.
Address performance concerns, resolve behavioral issues, and support healthy team dynamics.
Respond to written and verbal inquiries from a variety of internal and external sources to provide information, facilitate communication, and provide direction
Provide training on a variety of subjects to the internal team as well as to managers and employees
Communicate effectively both orally and in writing with employees, maintaining confidentiality in daily operations
Perform and prioritize multiple tasks under time constraints; follow and give oral and written directions; maintain cooperative working relationships; interact with other employees in a helpful, courteous, and friendly manner
Provide guidance on HR policies and procedures to employees
Conduct time-sensitive audits
Serve as a subject matter expert for HR operational processes and data standards.
Suggest and implement improvements that elevate service effectiveness and operational consistency.
Work independently, take initiative, and make fair and consistent decisions that align with our strategy and values
Collaborate on and lead projects within the HR Operations organization