HR Service Delivery Functional Analyst II

Western Governors University • Salt Lake, UT

1d • Onsite

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 307 Pay Range: $66,300.00 - $99,500.00 Job Description The HR Service Delivery Functional Analyst II supports the effective use of ServiceNow HR Service Delivery within the People and Talent People Center. This role partners closely with People and Talent fulfillers, functional stakeholders, and technical teams to streamline HR operations, improve self-service experiences, and reduce manual work. You will play a key role in enabling consistent, efficient, and employee-centered HR service delivery.

Requirements

• Functional knowledge of ServiceNow HR Service Delivery including case management, Employee Center, and reporting
• Ability to translate HRSD processes and system concepts to People and Talent partners
• Experience creating training materials or job aids for HR systems or processes
• Strong attention to detail with a focus on data accuracy and consistent process execution
• Problem-solving skills with the ability to identify root causes and recommend process improvements
• Collaborative mindset with the ability to partner across HR and technical teams
• Ability to handle sensitive information with confidentiality and sound judgment

Nice To Haves

• Experience with Employee Center and HR knowledge management within ServiceNow
• Exposure to Workday and understanding of HR system integrations
• Experience working in an HR Shared Services environment
• Experience in Lieu of Education Equivalent relevant experience performing the essential functions of this role may be considered in place of a bachelor’s degree. Generally, one year of experience may substitute for one year of education at the hiring manager’s discretion.

Responsibilities

• Serve as the functional resource for ServiceNow HR Service Delivery, supporting People and Talent fulfillers across functions
• Partner with People and Talent stakeholders and technical teams to support HRSD services, workflows, and assignment groups
• Maintain and enhance the Employee Center to ensure a consistent and user-friendly intake and self-service experience
• Support HR knowledge management activities including content structure, usability, and governance standards
• Develop and maintain training materials, job aids, and documentation for HRSD users
• Create and maintain dashboards and reports to support operational visibility and workload tracking
• Participate in testing, validation, and release activities and support basic HR system integrations as needed

Benefits

• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees