Human Resources Intern Summer 2026

HEI Hotels & Resorts • Cleveland, OH

2d • $16 - $16

About The Position

The Human Resources Intern supports the Human Resources department in the daily administration of hotel HR operations. This position provides hands-on experience in recruiting, employee relations, onboarding, HR systems, and hospitality policies and procedures. The intern will interact with associates across all departments and assist in delivering a positive associate experience consistent with HEI Hotels & Resorts standards.

Requirements

• Hotel experience preferred.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Assist with recruiting activities, including learning to conduct phone screens and scheduling interviews for non-management hotel positions.
• Support the development and execution of a college recruiting program
• Attend daily departmental stand-up meetings and observe employee relations practices
• Provide HR office coverage by answering phone calls, greeting associates, and serving as a first point of contact for associate inquiries
• Learn and utilize the HRIS system (Workday) for administrative and employee-related processes
• Assist with associate relations events and recognition, as needed, e.g. Associate of the Month program, Associate Anniversary Awards program, etc.
• Assist with new hire onboarding and co-conduct orientation sessions with support from the HR Representative
• Coordinate all other pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures
• Learn and apply hotel policies, procedures, and HR compliance standards
• Respond to all interviewed applicants via telephone or letter within the required time frame.
• Always maintain confidentiality of sensitive employee information
• Perform additional HR administrative duties as assigned

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed