HVAC Dispatch Representative
About The Position
An HVAC company is hiring a Dispatch Customer Service Representative to coordinate service calls and keep communication flowing between customers, technicians, and internal teams. In this role, you’ll schedule appointments, dispatch technicians, and manage daily operations using routing and logistics tools. You’ll handle inbound and outbound calls, track work orders and fleet activity, and ensure services are delivered on time. The position also involves entering data into multiple systems, monitoring operations, and identifying ways to improve efficiency. This is a hands -on, fast -moving role suited for someone who is detail -oriented, tech -savvy, and comfortable balancing customer service with operational coordination.
Requirements
- experience with transportation or dispatch systems
- strong data entry and organizational skills
- ability to manage multiple tasks in a fast -paced setting
- clear communication and professional phone skills
- familiarity with logistics, shipping, and fleet coordination
Responsibilities
- schedule appointments
- dispatch technicians
- manage daily operations using routing and logistics tools
- handle inbound and outbound calls
- track work orders and fleet activity
- ensure services are delivered on time
- entering data into multiple systems
- monitoring operations
- identifying ways to improve efficiency
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
