HVAC/R Field Service Technician (Local Union 537)

ARC Mechanical • Wilmington, MA

14d

About The Position

The Service Technician performs emergency, scheduled and contract HVACR maintenance at client facilities. Assists with HVACR installations and oversees equipment start-up / commissioning at client facilities. Works closely with ARC service, contract and sales staff to develop long-term client relationships. Prepares recommendations for client facility service / equipment replacement.

Requirements

• Our Service Technicians are team-oriented, customer-focused, and technically competent with a high sense of urgency.
• Journeyman designation is required.
• Excellent Customer service skills
• Ability to read and interpret documents such as safety rules, instruction manuals, operating and maintenance instructions.
• Ability to write routine reports and correspondence.
• Good oral and written communication skills
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and decimals. Ability to compute ratio, percent and draw and interpret bar graphs.
• Must possess mechanical aptitude.
• Attention to detail.
• Ability to carry out instructions furnished in written, oral, or diagram format.
• Must be able to successfully troubleshoot client equipment/plant operating issues to assure proper resolution.

Responsibilities

• Perform routine maintenance, contractual planned maintenance contract work and emergency service work.
• Submit detailed reports for work completed and planned maintenance contracts, by piece of equipment serviced.
• Resolve any open issues or identify uncompleted tasks, as necessary for Service Coordinator follow-up action.
• Refrigeration system and equipment troubleshooting, including controls systems, for customer facilities issues.
• Complete service tasks assigned by ARC.
• Obtain client and ARC approval for work beyond pre-approved scope for non-emergency service. Assignments.
• Prepare and submit to ARC Service Coordinator service recommendation forms daily.
• Submit all time / service ticket reports daily, including accurate reporting of all materials used by source (van inventory, ARC stock or new purchase for work order assignment).
• Assure all receipts for reimbursable expenses accompany the job service tickets.
• Assure proper and timely maintenance of ARC van assigned for technician use.
• Be dignified, courteous, clean and in ARC uniform / apparel when working in / at client facilities or when otherwise interacting with the clients.
• Ensure Accounting Department has proper information to prepare client billings in an accurate and timely manner.
• Close work orders out as soon as completed; Keep appropriate notes on system pertaining to the job; review all un-billed charges weekly and work to resolve open issues; work with clients and accounting department to resolve billing issues.
• Maintain current licenses required to perform the specified service in each New England state.
• Obtain and maintain UA Star and Green Star designation.
• Perform other duties as required.

Benefits

• Excellent CBA Programs
• Pay rate based on the local union base rate + experience
• Generous paid holiday schedule
• Paid time off (vacation + sick time)
• Weekly paycheck
• Quality vehicles, tools, & uniforms
• Access to Kelvin Knowledge Center, Kelvin University, and other learning & development programs
• Voice of the Field program
• Employee Referral Bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed