HVAC Sales Leader

Plumbers Supply Co•Fishers, IN

About The Position

For over 100 years, Plumbers Supply Co has stood as a pillar of stability and family-owned culture, providing a professional home where employees are treated like family. As our HVAC Inside Sales Leader, you will be the driving force behind our regional growth, serving as both a technical expert and a dedicated mentor to a high-performing sales team. Your Career in HVAC Sales Leadership Reporting directly to branch leadership, you will lead, develop, and actively support the HVAC Inside Sales Team in Fishers. This role is a premier opportunity to shape a unified team culture while directly influencing sales growth, gross margin, and order accuracy in one of our key markets. Are You the Coaching-Focused Leader We Need? Mentor & Guide: A professional leader who prioritizes 1:1 meetings to build trust and support the career growth of your team. Metric-Driven Strategist: Someone who thrives on analyzing KPI data—like calls handled and gross margin—to address gaps and celebrate wins. Technical Authority: An expert in residential and light commercial ducted and ductless systems who can provide elite support to customers and staff alike. Collaborative Partner: A dedicated team player focused on maintaining a seamless, unified culture between the HVAC counter and the warehouse. Your Impact on Our Operations As an HVAC Inside Sales Leader, you will be the driving force behind Team Development and Revenue Growth:

Requirements

Experience: Proven ability to lead and develop a team with a focus on coaching and performance metrics.
HVAC Mastery: Deep proficiency in residential and light commercial ducted systems, ductless systems, and related parts.
Financial Acumen: A strong understanding of pricing and profit models to make margin-conscious decisions.
Communication Skills: Excellent verbal and written skills for conducting team huddles, 1:1 meetings, and maintaining customer relationships.
Analytical Ability: Skilled at analyzing performance trends and addressing operational gaps promptly using KPI data.

Responsibilities

Team Performance Management: Establish and monitor team KPIs, maintaining a weekly scoreboard to track tickets written, gross margin, and order accuracy.
Sales Strategy: Drive HVAC sales growth by shadowing associates to improve selling effectiveness and increase average ticket value.
Operational Precision: Champion order accuracy by conducting routine Sales Portal audits and meeting weekly with the Warehouse Lead to improve branch efficiency.
Onboarding & Training: Own the training process for new associates, ensuring the team is proficient in processing orders, quotes, and returns per company SOPs.
Active Sales Support: Serve as an active member of the HVAC counter, assisting customers via phone, email, and in-person with technical solutions for complex systems.