HVAC Service Operations Manager 1

Johnson Controls•Merced, CA

3d•Onsite

About The Position

What you will do Responsible for managing the day-to-day operations of various facilities to ensure operations, maintenance, and vendor management standards of the performance-based contract are met in a cost-effective, safe and efficient manner. Works in cooperation with customers’ local management and Operations & Maintenance service subcontractors. Is responsible for managing local facility operations in accordance with approved operating guidelines and managing the corresponding budget. Leads O&M facility staff daily on a large individual site. How you will do it Ensure that all facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved budget and the customers’ requirements to fulfill the O&M performance risk contract. Ensures adherence to all applicable codes and laws related to site operations. Maintains a proactive relationship with customers and understands business needs of local customers. Communicates those business needs to JCI management and site team. Reviews and approves expenditures for tools, equipment, supplies, materials, and additional contract requirements. May assist with preparation of facility budget. Communicates operating objectives, expectations, and process improvements to JCI O&M staff in a continuing effort to build the team and protect critical systems. Manages, directs and schedules day-to-day and long-range activities for assigned properties and ensures that the O&M staff are properly following processes and procedures. Manages and supervises facility personnel including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors the performance objectives of Operations and Maintenance personnel. May establish process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, cost, and customer satisfaction. May take corrective action to bring about required change and ensure contract requirements have been executed at a level above the specified standards. Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction. Manages subcontractor specifications, problems/issues, performance, and administration. Provides technical expertise and guidance to O&M staff and manages resolution of complex problems. Provides the technical and management direction for all Facility Management services and utilizes all JCI resources (i.e. Branch, Procurement, etc.) to reduce costs and increase satisfaction. Comply with all company policies and procedures and adheres to company standards. Performs other duties as required. Available on call and respond to emergencies to support operation as needed

Requirements

Five years of facility management or building operations experience required with three years of supervisory experience in management, budgeting, vendor management, operations and maintenance required.
Demonstrated leadership abilities and organizational skills
Demonstrated communication and interpersonal skills.
Ability to manage and train entry-level personnel.
Ability to manage customer relationships, and others at all levels.
Must be a team player, committed to working in a quality environment.
Required to report to the jobsite daily.
May require the ability to travel.

Nice To Haves

Experience in electrical or mechanical engineering is helpful.

Responsibilities

Managing the day-to-day operations of various facilities to ensure operations, maintenance, and vendor management standards of the performance-based contract are met in a cost-effective, safe and efficient manner.
Working in cooperation with customers’ local management and Operations & Maintenance service subcontractors.
Managing local facility operations in accordance with approved operating guidelines and managing the corresponding budget.
Leading O&M facility staff daily on a large individual site.
Ensuring that all facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved budget and the customers’ requirements to fulfill the O&M performance risk contract.
Ensuring adherence to all applicable codes and laws related to site operations.
Maintaining a proactive relationship with customers and understands business needs of local customers.
Communicating those business needs to JCI management and site team.
Reviewing and approving expenditures for tools, equipment, supplies, materials, and additional contract requirements.
Assisting with preparation of facility budget.
Communicating operating objectives, expectations, and process improvements to JCI O&M staff in a continuing effort to build the team and protect critical systems.
Managing, directing and schedules day-to-day and long-range activities for assigned properties and ensures that the O&M staff are properly following processes and procedures.
Managing and supervising facility personnel including hiring, promotions, recognition, discipline, and performance management.
Planning, directing, and monitors the performance objectives of Operations and Maintenance personnel.
Establishing process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, cost, and customer satisfaction.
Taking corrective action to bring about required change and ensure contract requirements have been executed at a level above the specified standards.
Resolving problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction.
Managing subcontractor specifications, problems/issues, performance, and administration.
Providing technical expertise and guidance to O&M staff and manages resolution of complex problems.
Providing the technical and management direction for all Facility Management services and utilizes all JCI resources (i.e. Branch, Procurement, etc.) to reduce costs and increase satisfaction.
Complying with all company policies and procedures and adheres to company standards.
Performing other duties as required.
Available on call and respond to emergencies to support operation as needed