HW Senior Client Manager - Virtual

Alight Solutions

2d•Remote

About The Position

Amazing Opportunity and Great Place to Work! Are you looking for a new opportunity to lead a goal-oriented team? Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. About the Role The Senior Health Client Manager (Sr HCM) leads health benefits service delivery, ensuring client satisfaction, consulting on domain expertise, and managing requirements. They handle multiple clients or a single complex one, depending on client size and complexity. The Sr HCM excels in interpersonal skills, negotiating across levels internally and externally, and acts as a Subject Matter Expert (SME), mentoring others. This role does not involve team management, and some travel may be required. It is not a sales position.

Requirements

Possess equivalent work experience and Bachelors required
8 years’ experience of health/wealth project and client management experience including multifaceted projects and teams (including onsite and virtual)
Able to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives)
Possess Solid understanding of technology solutions in order to consult with clients
Able to translate concepts to client requirements that drive solutions to meet client needs
Possess analytical, problem-solving, and organizational skills
Possess Leadership and coaching skills.

Responsibilities

Managing large, complex projects from start to finish, providing subject matter expertise to clients.
Working independently to develop domain and operational solutions.
Working Seamlessly with a global team focused on client delivery and satisfaction.
Consulting with clients, Ad hoc reporting, Google Analytics, and Advanced Table Editor to address escalations.
Tracking and maintain client relationship and risk status within the system.
Serving as the subject matter expert for all client requirements, overseeing changes to ensure proper delivery.
Including requirements, lead updates for all relevant documentation, interface, and delivery channel docs.
Managing client reporting, including non-standard reporting needs.
Handling client escalations and ensure resolution for client satisfaction.
Conducting thorough investigations using various data sources and escalate to the Performance Team Leader when necessary.