I.T. Manager - Systems

Camarena Health•Madera, CA

About The Position

The Information Technology (IT) Manager – Systems is responsible for the leadership, oversight, and operational performance of Camarena Health’s core IT infrastructure and systems operations. This role supervises technical staff responsible for server environments, network infrastructure, virtualization platforms, endpoint management, Microsoft 365 services, help desk operations, and IT logistics and asset management. Working in partnership with the Chief Information Officer (CIO), the IT Manager – Systems ensures that enterprise technology systems supporting Camarena Health’s clinical and business operations are secure, reliable, and operating efficiently. The position provides leadership and direction to the systems and support teams while maintaining sufficient technical expertise to evaluate system performance, troubleshoot complex issues, and guide infrastructure improvements when necessary.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent experience may be considered
Minimum five (5) years of progressive experience in information technology including enterprise systems administration and infrastructure support
At least two to three (2–3) years of supervisory or management experience overseeing technical staff or IT operations
Experience supporting enterprise server environments, virtualization platforms, and network infrastructure
Experience managing IT projects and coordinating technical teams to deliver technology initiatives
Comprehensive knowledge of: Enterprise IT infrastructure including Windows Server environments, virtualization platforms, and networking systems
Microsoft enterprise technologies including Active Directory, Group Policy, DNS/DHCP, and Microsoft 365 services
Enterprise security practices including endpoint protection, identity management, and network security
IT service management systems and help desk operations
Infrastructure lifecycle management and capacity planning
Proven skills in: Written and verbal communication
Leadership and supervision of technical teams
Project planning and execution
Customer service and user support
Time management and prioritization of technical work
Interpersonal relationship building
Demonstrated ability to: Manage technical staff and coordinate cross-functional IT operations
Plan, implement, and maintain enterprise IT systems in a complex healthcare environment
Communicate technical concepts to non-technical staff and leadership
Analyze complex infrastructure problems and guide effective solutions
Maintain attention to detail and strong follow-through on assigned responsibilities
Must be able to move up to 40 pounds and push up to 100 pounds (on wheels).
Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
Must have vision adequate to read computer screens, documentation, and administrative materials
Must have high manual dexterity.
Must have sufficient manual dexterity to work with technical equipment and systems
Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.

Nice To Haves

Experience supporting multi-site organizational environments preferred

Responsibilities

Plan, organize, control, and evaluate IT infrastructure operations including servers, networks, virtualization platforms, and enterprise
Supervise Systems Administrators and Network Engineers responsible for enterprise server and network infrastructure including Cisco UCS platforms and Microsoft Hyper-V environments
Ensure Windows Server environments including Active Directory, Group Policy Objects (GPO), DNS, and DHCP are properly maintained, patched, and documented
Oversee lifecycle management of infrastructure including operating system updates, hardware refresh planning, patch management, and end-of-support planning
Ensure high availability, redundancy, backup, and disaster recovery systems are maintained and tested
Work with the CIO to maintain a long-term infrastructure roadmap addressing capacity, performance, lifecycle, and regulatory requirements
Ensure infrastructure monitoring and proactive system maintenance practices are in place to minimize service disruptions
Work alongside technical staff to troubleshoot complex or critical infrastructure issues when required
Provide leadership and supervision for Systems Administrators, Network Engineers, Desktop Analysts, Help Desk Technicians, and the IT Logistics Coordinator
Establish clear priorities and expectations for IT staff in coordination with the CIO
Manage and oversee staff performance including task assignments, accountability, coaching, and performance evaluations
Provide mentorship and technical guidance to support staff professional development
Ensure help desk and technical support teams are delivering consistent and high-quality service to Camarena Health staff
Ensure that help desk ticket queues, escalation procedures, and service metrics are properly maintained using the organization’s IT service management system
Identify operational issues, recurring problems, and opportunities for process improvements across IT operations
Produce project timelines and manage resources to ensure IT initiatives are completed on time and within scope
Ensure the security of information technology assets including servers, networks, endpoints, and cloud systems
Oversee staff responsible for endpoint protection, user protection platforms, and enterprise security monitoring tools
Ensure security controls such as multi-factor authentication, access management, and endpoint security are implemented and maintained according to organizational policy
Support regular vulnerability assessments, infrastructure audits, and system reviews to maintain compliance with security standards
Ensure Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and identity management systems are maintained and monitored
Ensure IT systems and infrastructure comply with HIPAA/HITECH regulations and Camarena Health security policies
Oversee day-to-day IT support operations serving staff across multiple clinic and administrative locations
Ensure help desk technicians and desktop analysts maintain service level agreements, ticket resolution standards, and escalation procedures
Monitor support metrics and user satisfaction indicators to maintain a high level of service quality
Identify recurring support issues and coordinate infrastructure or process improvements to reduce operational disruptions
Ensure the IT support environment remains efficient, organized, and responsive to organizational needs
Supervise the IT Logistics Coordinator responsible for technology procurement, vendor coordination, and equipment receiving
Ensure asset inventory systems accurately track IT equipment across all Camarena Health locations
Coordinate hardware lifecycle management and equipment refresh cycles across the organization
Ensure proper receiving, tagging, deployment, and documentation of all technology assets
Support budget planning by identifying upcoming infrastructure and equipment procurement needs
Attends and actively participates in all meetings including team meetings, department meetings, and staff meetings as required
Attends training sessions, workshops, or seminars to maintain professional knowledge and technical expertise
Works flexible or extended hours when necessary to support system maintenance, upgrades, or incident response
Demonstrates awareness of and compliance with the organizational mission and objectives of Camarena Health to provide healthcare access and support services to the community
Performs other work-related duties as assigned by the CIO. Duties and responsibilities may be added, deleted, or modified at the discretion of management
Maintains confidentiality and respect for information regarding patients, staff, and organizational operations in accordance with Camarena Health confidentiality policies