IC Manager

Pet Valu

About The Position

Job Summary Manages the key point of contact between the warehouse and the buying, store operations, and finance inventory teams on matters related to warehouse inventory. Investigates ordering issues/concerns; identifies root problems (system, inventory, etc.); and works with internal stakeholders to address customers concerns.

Requirements

Post Secondary Education
Possession of PMAC, CPP certificate or equivalent work experience
Minimum five years of Supply Chain experience required, with particular experience developing inventory forecasts and reports to track inventory at the SKU level across multiple warehouses
Experience managing service level fill rates and identifying solutions to meet service level and inventory turn targets ideally gained in a retail environment
Retail experience in inventory demand planning & forecasting – maybe at an Inventory analyst job at some point in their career
Experience with logistics systems and best practices to ensure process efficiency and improved service is required.
Experience with tier one E.R.P. and W.M.S. systems (e.g. Microsoft Navision, JDA, Manhattan, Highjump, Exacta)
Supervised a small team – ideal would be a small call centre-type environment
Experience setting up processes/reports to track warehouse inventory across the chain and work with the merchants (buyers) to improve inventory turns while maintaining in-stock positions
Interest and ability in improving efficiency through continuous improvement methods
Exceptional analytical skills
Strong customer service skills – and a demonstrated ability to influence
Interest and ability to develop internal and external customer service systems/programs
Strong project management, planning and presentation skills
Hands on “roll up sleeves” approach
Experience facilitating meetings and workshops.
Ability to develop and present required training materials
Advance user skills in MS Excel, Word and Powerpoint.
Intermediate skills in MS Access desired.

Responsibilities

Supervises a team responsible for inputting orders, making changes to orders, approving additional orders, and answering inquiries about franchisee’s orders from warehouse, buying, and finance inventory staff
Provides analysis and reporting on system-wide inventory
Generates reports e.g., Inventory Error Root Cause analysis (root cause analysis to decrease mis-picks and errors) report; Slotting Analysis Reports; KPI Metrics, etc.
Maintain KPI metrics
Developing/improving, documenting, training/implementing, and certifying DC compliance with SOPs that mirror industry best practices in areas of process expertise
Works with buying, finance, and store operations departments to control inventory costs by identifying excess stock, unusual distribution trends on a SKU level basis and providing regular forecasts as well as recommendations for corrective action
Develops staff and leads process improvement projects in inventory control and customer service.
Develops, trains co-workers and supports a Quality Assurance Program.
Administers and monitors Key Performance Indicators
Provides recommendations and supports to the Warehouse Leadership Team for internal and external customer service improvements
Develops and maintains a regular staff training program/system to meet/exceed customer service requirements
Conduct ad-hoc analysis and reporting as required, e.g: Inventory turns and procut age Warehouse space requirements Inbound receiving capacity requirements Inventory slotting based on velocity Warehouse shortage root causes