Imaging Front Desk

United Urology Group•Greenwood Village, CO

5d•$19 - $21

About The Position

Why Join Us? At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more! Job Description: The Imaging Front Desk Receptionist provides exceptional customer service to patients and staff and delivers essential administrative and front-office support for the imaging department with minimal supervision.

Requirements

High School Diploma or GED required.
Minimum two (2) years of front office experience, preferably in a medical or imaging setting.
1–2 years of customer service experience required.
Excellent customer service skills with a compassionate, patient-focused approach.
Strong attention to detail and willingness to learn imaging workflows.
Proficient knowledge of medical terminology; familiarity with common imaging terms is a plus.
Understanding of ICD-10 and CPT coding preferred, especially imaging-related codes.
Strong verbal and written communication skills.
Proficient computer, scheduling, and database skills.
Comfortable working in a fast-paced clinical environment.
Ability to ask clarifying questions to ensure accurate imaging scheduling and prep.
Strict adherence to HIPAA compliance and patient confidentiality.
Effective multitasking and proactive problem-solving abilities.
Ability to type at least 40 words per minute.

Responsibilities

Create a positive and professional first impression and ensure patients experience a welcoming, “we care” environment.
Schedule in-house imaging appointments (e.g. PET and CT) and coordinate any required patient prep instructions.
Ensure all required patient paperwork and imaging orders are compiled and ready for each day’s appointments.
Collect co-pays, deductibles, and outstanding balances at check-in and enter payments into the daily batch within the Practice Management system.
Review, verify, and enter patient demographics, insurance information, and clinical data into the EHR and Practice Management systems.
Scan patient identification and insurance cards into the EMR system accurately.
Confirm that all necessary referrals, prior authorizations, and imaging orders are obtained, scanned, and linked to the correct appointment.
Reconcile payment batches daily and submit them to the Site Manager.
Schedule follow-up imaging studies and coordinate any radiologist-directed procedures.
Assist patients in completing digital registration or questionnaires (e.g., Phreesia or similar system).