Implant Relationship Manager

Carolinas Center for Oral & Facial SurgeryCharlotte, NC
9hHybrid

About The Position

We are hiring an Implant Relationship Manager to serve as the connective force between referring dentists, patients, and our surgical team. In this role, you will help patients confidently move forward with implant treatment while building meaningful professional relationships throughout the dental community. If you have experience in dental assisting, treatment coordination, or healthcare patient care and enjoy educating, guiding, and supporting people through important decisions, this role offers a unique next step in your career. You will spend time both in the field collaborating with partner practices and inside the clinic supporting implant patients, ensuring every interaction reflects exceptional service and clinical excellence. Local travel required (approximately 60–75%).

Requirements

  • Have experience as a Dental Assistant, Treatment Coordinator, or healthcare professional
  • Understand or are eager to learn implant and restorative workflows
  • Communicate confidently and naturally with patients and providers
  • Are organized, proactive, and dependable with follow-through
  • Enjoy working independently while staying closely connected to a team
  • Value professionalism, empathy, and service excellence
  • Like being out in the community rather than behind a desk all day

Responsibilities

  • Build Trusted Referral Partnerships
  • Visit referring dental practices to strengthen professional relationships
  • Serve as a reliable resource for doctors and their teams
  • Support communication between referring offices and specialists
  • Coordinate meetings, educational visits, and appreciation events
  • Share clinical updates, case collaboration opportunities, and resources
  • Identify ways to improve referral workflows and partnership experience
  • Guide Implant Patients Through Treatment
  • Act as a primary point of contact from consultation through final restoration
  • Educate patients on procedures, timelines, and treatment value
  • Present treatment plans and financial options clearly and compassionately
  • Reduce treatment delays through consistent follow-up
  • Coordinate scheduling across surgical and restorative providers
  • Advocate for patients throughout complex treatment journeys
  • Support Education & Professional Growth
  • Assist with study clubs, CE programs, and educational events
  • Coordinate logistics, attendance, and follow-up communication
  • Facilitate collaboration between restorative dentists and specialists
  • Help expand implant knowledge within partner offices
  • Collaborate Across Teams
  • Align surgeons, clinical staff, labs, and scheduling teams
  • Maintain accurate case tracking and communication
  • Participate in planning meetings focused on growth and patient experience
  • Identify workflow improvements that enhance care delivery
  • Track Progress & Impact
  • Monitor referral activity and relationship engagement
  • Support implant case acceptance and completion tracking
  • Maintain organized outreach and follow-up systems
  • Contribute insights that help guide practice growth strategies
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