Implementation Consultant

AdvancedMD•South Jordan, UT

16h•Hybrid

About The Position

AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the AdvancedMD billing platform! Role Summary Are you a client-focused implementation professional who thrives on guiding organizations through complex onboarding and technology transitions? We are seeking an RCM Implementation Consultant to lead healthcare clients through the successful deployment of AdvancedMD’s Revenue Cycle Management solutions, ensuring a smooth, efficient, and value-driven transition onto our platform. In this role, you will serve as the primary point of contact throughout the implementation lifecycle — coordinating internal teams, managing client expectations, and driving key milestones from kickoff through go-live. You’ll oversee system configuration, support EDI enrollment processes, deliver product training, and collaborate with clients to evaluate and optimize their revenue cycle workflows. Your ability to communicate clearly, manage timelines effectively, and resolve challenges proactively will be critical to ensuring successful outcomes. You will partner closely with Sales, Operations, and Client Support to ensure seamless handoffs and a strong foundation for long-term client success. This is an excellent opportunity for a motivated, service-oriented professional who enjoys building relationships, solving problems, and making a measurable impact in healthcare technology. If you’re passionate about client experience, implementation excellence, and helping medical practices succeed, we’d love to meet you.

Requirements

Bachelor's Degree in business or related field a plus
Web-based Training or Classroom Training/Coaching experience
Knowledge of medical computerized billing and scheduling software systems preferred
1-2 years of implementation or service account management experience
1-2 years of work experience in medical office environment, customer service, IT, or support desk
Must have 1 -2 years in 2 of the following areas: Product Management, Training, Medical Software. Strong working knowledge of Windows, MS Word, Internet Explorer, Excel, PowerPoint
Ability to lead a client successfully through technical processes
Ability to manage and fulfill client expectations
Excellent written and oral communications skills. Excellent communication and organizational skills with a customer service focus
Ability to prioritize effectively and handle shifting priorities professionally
Personal track record of being thorough, courteous and responsive in customer service
Ability to communicate with various business contacts in a professional and courteous manner

Nice To Haves

EMR/EHR implementation experience preferred
Implementation of Web-based systems preferred
Self-starter, with the ability to organize work for maximum efficiency
Medical Billing Experience and/or knowledge is a plus
Ability to work effectively in high-pressure situations.

Responsibilities

Oversee, Coordinate, and manage all aspects of the implementation for new and existing clients
Communicate and manage internal and external implementation requirements and expectations
Serve as a single point of customer contact during the implementation.
Train the client through key product learning milestone for effective application usage
Manage client escalations
Assist in the review of client processes and the development of new workflow plans
Manage client relationships during the implementation process
Communicate progress updates weekly or as agreed upon with client
Support sales teleconference in hand-off of new client
Ensure implementation milestones are met on time
Coordinate the Electronic Data Interchange (EDI) agreement process
Hand off to Client Support when client has successfully completed process