Implementation Coordinator

Benecard Services Inc.•Bonita Springs, FL

About The Position

Under the direction of the Senior Manager of Implementation the Implementation Coordinator provides essential administrative and operational support to the implementation team, helping to ensure that new client setups and project tasks are completed smoothly and efficiently. The Implementation Coordinator focuses on assisting managers and cross‑functional partners with documentation, communication, scheduling, tracking, and quality checks throughout the process.

Requirements

High School Diploma or equivalent is required.
Minimum of 2 years’ experience in administrative support, coordination roles, or project‑driven environments is required.
Proficiency in Salesforce, Microsoft Office with high proficiency in Excel is needed.
Strong organizational skills with attention to detail.
Excellent written and verbal communication.
Ability to multitask and support several team members simultaneously.
Comfort working in structured processes and following checklists.
Positive, collaborative attitude and willingness to assist where needed.

Nice To Haves

Familiarity with onboarding workflows, technical setup processes, or healthcare/PBM operations is preferred.

Responsibilities

Support implementation managers by organizing tasks, updating timelines, and monitoring progress.
Assist with maintaining project dashboards, trackers, and shared documentation spaces.
Prepare meeting agendas, take notes, and distribute action items after implementation calls.
Help coordinate internal workflows by making sure the right teams are notified of upcoming tasks and deadlines.
Collect required client information and ensure all data is accurately entered into internal systems.
Maintain up‑to‑date implementation guides, checklists, templates, and client-specific folders.
Assist in reviewing submitted materials for completeness before routing to the appropriate teams.
Help with version control by tracking updates and ensuring teams use the latest documents.
Support communication efforts by drafting follow‑up emails, reminders, and status updates for Implementation Managers.
Assist with scheduling internal and external meetings, demo sessions, and working calls.
Help monitor shared inboxes or channels and route questions to the correct person.
Liaise between internal departments (e.g., Eligibility, Operations, IT, Plan Setup) to gather updates and ensure tasks move forward.
Submit requests or tickets to internal teams on behalf of the Implementation Manager.
Track responses and follow up with teams as needed.
Assist in reviewing system entries or plan configurations for accuracy (where applicable).
Help coordinate testing activities by gathering results, checking for errors, and compiling feedback.
Support go‑live preparation tasks such as confirming eligibility receipt, validating documents, and preparing final materials.
Identify recurring pain points and suggest small process enhancements to streamline work.
Help maintain updated SOPs and templates when process changes occur.