Implementation Delivery Lead

bswift

4d • $70,000 - $85,000 • Remote

About The Position

The Implementation Delivery Lead is responsible for helping bswift meet and exceed client expectations by supporting consumers with our best-in-class benefits administration software and services. This role provides leadership throughout the implementation process by serving as a technical expert, managing client expectations, and ensuring that all implementation workstreams are executed accurately and on time.

Requirements

• Bachelor’s degree in business administration or related field (required)
• 3+ years of client relationship and implementation experience (preferably in benefits or healthcare)
• Advanced proficiency in MS Excel (VLOOKUPs, pivot tables, data summaries) and working knowledge of MS Office Suite
• Strong written and verbal communication skills
• Proven ability to build and maintain strong relationships with clients, brokers, and internal stakeholders
• Ability to work independently and collaboratively
• Strong problem-solving and analytical skills; ability to leverage data for strategy
• Ability to make timely decisions in an ambiguous, fast-paced environment
• Ability to quickly absorb and interpret complex subject material
• High level of productivity, reliability, organization, accuracy, and thoroughness
• Strong initiative, resourcefulness, and innovative approach to problem solving
• Passion for teamwork and delivering exceptional client service
• Willingness to travel as needed

Nice To Haves

• Experience with benefits administration systems
• Prior mentorship or leadership experience
• Experience with technical integrations or HRIS platforms

Responsibilities

• Serve as a bswift technical and subject matter expert in key meetings, including implementation status meetings and other client discussions throughout the implementation process.
• Manage client expectations, anticipate issues, and communicate turnaround times with clear and reasonable delivery dates.
• Consult clients on best practices and act as a subject matter expert for system and process changes needed to achieve project goals.
• Research and recommend system enhancements based on client needs and assist with developing specifications alongside Product Managers and Developers.
• Work closely with cross-functional teams to ensure timely and effective delivery of all services.
• Stay current on industry trends and recommend enhancements to bswift’s client service approaches as needed.
• Identify project risks and escalate appropriately to the Implementation Lead.
• Own multiple areas of an implementation, including but not limited to:
• System configuration, testing, and auditing
• COBRA and Direct Bill setup management
• Communications
• Vendor integrations
• Data conversion
• Payroll
• Coach Implementation Analysts on their deliverables to support team success.
• Research, troubleshoot, and resolve client inquiries related to system or process gaps.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level