Implementation Director

Renishaw • Sodankylä, IL

1d • Remote

About The Position

The Implementation Director plays a critical role within Professional Services, serving as a cornerstone between FCC Professional Services, Project Management, Account Management/Sales, and our customers. This role is responsible for overseeing end‑to-end software implementation projects (new implementations and upgrades), ensuring delivery is aligned with strategic objectives, customer requirements, timelines, and budgets. You will translate Statements of Work, customer business requirements, and product functionality into clear, actionable implementation plans. The Implementation Director drives collaboration across internal and client stakeholders, manages complex delivery environments, and ensures projects achieve measurable, positive outcomes with minimal disruption to customer operations.

Requirements

• Typically 10+ years of experience in program management or software implementation roles.
• Bachelor’s degree in Business, Computer Science, or Information Technology.
• Understanding of software implementation practices, including on‑premise and cloud architectures, system integrations, APIs, and data input processes.
• Expert use of tools such as PowerPoint, JIRA, AdaptiveWork, and Salesforce.
• Strong ability to translate technical concepts for non‑technical stakeholders.
• Effective communication and active listening
• Client relationship and stakeholder management
• Problem‑solving and critical thinking
• Team leadership and cross‑functional collaboration
• Time management, prioritization, and adaptability
• Conflict resolution, negotiation, and change management
• Customer‑centric mindset with empathy and cultural awareness

Nice To Haves

• Preferred certifications include CIS, CBPA, CRCM, CAMS, PMP, or Agile/Scrum.
• Preferred familiarity with name screening software and Screening Compliance Program requirements.

Responsibilities

• Providing effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements.
• Translating Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies.
• Partnering with Project Managers to analyze and support the development of detailed project artifacts and delivery plans.
• Serving as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels.
• Coordinating cross‑functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client‑side teams.
• Ensuring project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines.
• Applying technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations.
• Leading issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions.
• Overseeing customer‑reported issues during User Acceptance Testing (UAT) and post‑go‑live hypercare to ensure solutions function as intended and agreed.
• Promoting strong communication, active listening, and stakeholder trust throughout the implementation lifecycle.

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees