Implementation Manager – Innovaccer Platform (Remote/Hybrid)

PopHealth Learning Center • Oakland, CA

6d • $135,000 - $165,000 • Remote

About The Position

The Implementation Manager – Innovaccer Platform will play a pivotal role in supporting the statewide Population Health Management Initiative by managing the end-to-end implementation of Innovaccer-based population health management tools at participating practices.

This role collaborates closely with PHMI program leadership, the Learning Center’s data and informatics teams, and the Innovaccer vendor to ensure that implementations are consistent with statewide objectives and practice-level needs. The Implementation Manager will guide practices through each phase of the implementation process — from assessment and configuration through go-live and continuous improvement — ensuring effective adoption, data quality, and alignment with PHLC’s mission. The position will report to the Learning Center’s Director of Analytics and Impact.

Requirements

• Bachelor’s degree in healthcare administration, information systems, public health, or related field.
• Minimum 5 years of project management experience, in healthcare technology implementations or population health programs.
• Demonstrated success implementing health information technology or population health platforms (Innovaccer experience strongly preferred).
• Proven ability to manage multiple complex projects and coordinate diverse stakeholder groups.
• Strong understanding of clinical workflows, practice operations, and the intersection of technology and quality improvement.
• Experience with EMR integration, data quality, and interoperability frameworks (FHIR, HL7, CCD).
• Skilled in training, facilitation, and change management to support end-user adoption.
• Exceptional communication and relationship-building skills, with the ability to engage clinical, operational, and technical teams effectively.
• Commitment to advancing health equity and improving outcomes for historically underserved populations.
• Experience with project management tools and methodologies (Agile, Waterfall, or hybrid). Certifications such as PMP, Lean Six Sigma, or equivalent are a plus.

Responsibilities

• Coordinate implementation activities in partnership with PHMI program leadership, Learning Center internal teams, and Innovaccer to ensure alignment with program-wide goals and milestones.
• Manage multiple simultaneous practice implementations, from project initiation through post-go-live optimization.
• Develop and oversee detailed implementation plans, timelines, and deliverables tailored to each practice’s readiness and capacity.
• Ensure data integration, configuration, and workflow design are consistent with the Learning Center’s standards and statewide population health objectives.
• Act as the primary liaison between practices, Learning Center, and Innovaccer for all implementation and issue-resolution activities.
• Lead kickoff meetings, readiness assessments, and workflow discovery sessions with practice teams to ensure successful platform deployment.
• Provide guidance and training to practice staff on the use of the Innovaccer platform for population health management, care coordination, and quality improvement.
• Collaborate with practice administrators, clinicians, and data leads to ensure workflows and dashboards reflect real-world operational and clinical needs.
• Support practices in leveraging data insights to identify care gaps, manage patient panels, and drive improvement in outcomes and efficiency.
• Facilitate change management, user adoption, and continuous learning among practice teams.
• Partner with the Learning Center’s data, quality, and informatics teams to ensure that implementation activities support the broader data and reporting framework of PHMI.
• Monitor implementation progress, identify risks and barriers, and escalate issues to PHMI leadership as appropriate.
• Collaborate with the Learning Center’s analytics and evaluation teams to define and monitor key metrics for adoption, utilization, and impact.
• Document and disseminate lessons learned and best practices to inform continuous improvement and future implementations.
• Drive alignment between platform use and the Learning Center’s statewide quality and equity objectives.
• Promote consistent, data-driven approaches to care coordination and performance improvement across practices.
• Contribute to the development of standard implementation toolkits, templates, and playbooks to support scalable and repeatable success.
• Foster a collaborative and inclusive environment that supports professional growth and development.
• Promote a culture of continuous improvement by identifying opportunities to enhance processes, systems, and team capacity.
• Act as a cultural steward, ensuring the Learning Center’s values of equity, inclusion, and collaboration are reflected in the team’s work and interactions.

Benefits

• The Learning Center offers a generous benefits package that reflects our commitment to team member health and wellness. Our benefits package includes comprehensive medical, dental, and vision insurance, paid time off, life and disability insurances, a retirement plan, annual wellness days, and other resources designed to support the passion, commitment, and energy that is vital to our team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager