Implementation Project Manager

iRhythm Technologies, Inc.

1d • $115,000 - $145,000 • Remote

About The Position

iRhythm is looking for an experienced and motivated Implementation Project Manager. This is a remote position that can be located anywhere in the US. In this role, you will lead the implementations of iRhythm’s EHR Integration & digital solutions services with health systems across the country. You will be our go-to person for our customers as you lead them through our implementations and ultimately to go-live, while setting them up for a successful long-term experience with our integration service. Managing these projects successfully will take a mix of people skills, project management, and technical expertise in configuring integrations. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Requirements

• You are an analytical, detail-oriented individual with the ability and desire to work in a fast paced, rapidly changing environment.
• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
• At least 3 years of integration experience with EHR’s, Epic and/or Epic Aura is a plus.
• Significant knowledge of, and experience configuring, HL7 integration engine solutions (IRIS for Health/Intersystems preferred, others are ok!).
• Significant knowledge of HL7 and experience coding messages (i.e. ORM, ORU).
• Experience with scripting (we use ObjectScript, we’re looking for experience with any language) with regular expressions.
• Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment.
• Significant experience with Microsoft Office and associated tools for project management.
• At least 4 years of project management experience.
• Excellent communication and presentation skills.
• Proven success in working with health systems or providers in a strategic and consultative capacity, ideally including workflow consultation with customers and prospects.
• Strong understanding of the healthcare landscape is preferred.
• Bachelor’s degree or relevant experience in the healthcare field.
• Ability to travel 10-20% of the time, as needed.

Nice To Haves

• Experience with FHIR is a plus.

Responsibilities

• Owns the project management of an EHR Integration between a customer and iRhythm
• Responsible for leading internal calls & customer calls, Owns the success of the EHR integration between the customer & iRhythm
• Utilizes technical interface expertise to build, test, and validate EHR integration technically & operationally to seamlessly fit into customer workflows
• Supports customers throughout projects from kickoff through go live, to ultimately hand off the customer to our Customer Care organization for ongoing support
• Develops and maintains relationships with cross-functional partners and customers on a regular basis
• Collaborates internally and externally to understand the EHR integration opportunity, need, account readiness, and fit.
• Documents customer scope, workflows, and utilizes best practcies to bring projects to a successful outcome
• Assists sales team in explaining iRhythm’s interface mechanisms and details to the clients on pre-integration calls.
• Develops and implements KPIs, goals, and success metrics, so the customer delights in working with us and so the iRhythm Zio Service is further adopted throughout the customer’s system.
• Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders.

Benefits

• This is a full-time position with competitive compensation package, excellent benefits including medical, dental and vision insurance (all of which start on your first day), paid holidays, and PTO!
• iRhythm also provides additional benefits including 401K (with company match), an Employee Stock Purchase Plan, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level