Implementation Specialist, US

Branch Metrics • Austin, TX

1d • $75,000 - $80,000 • Remote

About The Position

At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking, is trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution.
We bring the same rigor to how we build our team, by empowering our people to move fast, own outcomes, and build something that matters. We take pride in making meaningful investments in our team’s health, wealth, and growth so individuals can thrive as we scale. Our culture values smart, humble, and collaborative teammates who take accountability and drive results in an environment where their work truly moves the business forward.
We are innovative, scaling with purpose, and led by seasoned leaders who know how to build enduring companies. Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we’re big enough to matter, small enough for you to make a real impact. If you’re excited by the grit of building, rapid learning, and shaping the future of customer growth, you’ll find your place here.
As Implementation Specialist, at Branch, you will work with the most widely known global brands to implement our mobile technology into their marketing stacks. A successful Implementation Specialist can combine hands-on implementation of cutting-edge mobile technology, with strategic technical mapping, while effectively building client relationships through strategic communications, planning and project management. If you're an enthusiastic & driven self-starter; enjoy becoming deeply familiar with the technical details of any new mobile technology; can effectively build relationships with internal & external stakeholders; and enjoy building technical solutions that deliver value for your clients; then you’re a great fit for this mission-critical role that is a key driver of growth for Branch. This role is dedicated to NA, APAC and EMEA markets.

Requirements

• Problem-solving skills around technical, product, and business questions.
• Project management experience
• Ability to manage multiple projects & deliverables running in parallel timelines.
• Ability to understand & clearly communicate details behind Branch’s SDK & SaaS products with technical & non-technical customers.
• Excellent verbal communication and writing skills
• Intellectual curiosity, outstanding work ethic that can create value with minimal direction.
• Bachelor’s degree in Computer Science (or comparable experience).
• Experience pulling & manipulating data & logs using SQL.
• Experience using productivity tools like: JIRA, Charles Proxy, Chrome Developer Tools, etc.

Nice To Haves

• 0-2 years experience in Mobile and/or SaaS industries (ideally in a customer-facing role).
• Experience with 3rd party SDK and Analytics solutions: mParticle, Segment, Adobe Launch, Adobe Analytics, Google Analytics, Google Tag Manager

Responsibilities

• Plan & execute the end-to-end onboarding implementation of Branch’s technology into the mobile applications and tech stacks of large global enterprises.
• Lead in-person & remote technical workshops with customer’s engineering, marketing & product teams on Branch’s technical capabilities and integration processes.
• Leverage your understanding of mobile and web technology to help customers execute their desired use cases and discover new custom use cases.
• Flex project management skills to build, manage, deliver project plans internally and externally.
• Work with customers and internal stakeholders to deliver technical service throughout the entirety of the customer lifecycle.
• Interact with customers in person, over phone, and via email/Slack to answer technical questions and provide support.
• Deep dive into configurations to investigate, debug and resolve implementation issues, ensuring a seamless go-live experience
• Develop business cases and performance reports that quantify the Branch Value Proposition and showcase early campaign wins to executive stakeholders.
• Partner closely with Branch Product and Engineering teams to share customer feedback, influencing the product roadmap to drive higher platform adoption.

Benefits

• At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level