Implementation Specialist

Lumivero

9d • $75,000 • Remote

About The Position

Are you ready to be part of a team that’s changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions.

The Implementation Specialist works closely with our sales, product and support teams to successfully implement Lumivero’s software and services to customers, collaborating to deliver exceptional outcomes for their organizations.​

Requirements

• 2 years of experience in software implementation
• Project or risk management qualification

Responsibilities

• Project managing implementations of the Lumivero’s software and associated services and being involved in ongoing support needs when required.​
• Marshalling resources to ensure that all aspects of the project are successful​, on time, and on budget.
• Onboarding (training & coaching).
• Workshops with customers to ascertain how they should use the software​, and configuring it to meet their business needs.
• Scoping and delivering custom requirements (e.g. reports / forms, custom training).​
• Risk Management​
• Enabling our customers to perform successful risk management, through delivery of additional services post-implementation.​
• Cascade customer “user stories” to help the product & marketing teams shape the product roadmap.​
• Future enablement​
• Helping stakeholders to upgrade or to switch from existing systems to Lumivero’s solutions.​
• Creating and updating implementation materials (e.g., training materials, process documents).​
• Pre-sales support to the Sales team on implementation questions that are not covered in standard materials.​

Benefits

• Annual base salary up to $75,000, depending on qualifications.
• An annual performance-based bonus to recognize personal excellence.
• Annual tech stipend to get what you need to do your best work.
• Flexible, remote first work environment and a diverse, global team.
• Opportunities for career advancement as Lumivero grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees