Implementations Manager
About The Position
The Implementations Manager is a member of the Client Services organization, which is comprised of the Sales, Client Delivery, Account Executive, and Relationship Management teams. The Implementations Manager is responsible for converting and implementing new clients onto the ampliFI Loyalty Solutions platform, managing implementation projects for existing clients, managing special projects, and leading configuration and launch tasks. This individual acts as a Client Delivery implementations manager, escalation point and technical collaborator for the entire organization to ensure all are receiving the necessary information to complete projects accurately and on time.Responsible for coordinating and actively participating in meetings, communicating clearly, and creating and managing associated project plans while providing a high level of internal and external customer service.
Requirements
- Bachelor’s degree or equivalent in relevant work experience
- Minimum 3 years project management, preferably within payments
- Minimum 2 years leading or managing corporate initiatives
- Minimum 1 year card processing, issuing and/or loyalty/rewards
- Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs
Nice To Haves
- Experience in Financial services, card payments and / or issuing, or rewards and loyalty
- Experience in Implementations and/or project management
- Shown success in effectively driving and delivering projects
- Familiarity with Jira and Confluence for project tracking and documentation
- Experience with Salesforce or other CRM systems
- Ability to represent technical delivery tasks to non-technical and\or business resources
Responsibilities
- Manage complex client implementations and projects
- Act as a Subject-Matter Expert (SME) on products and services
- Document and improve the department's project delivery standards
- Proactive and regular outreach with the Client Delivery Implementations Managers and Implementations Analyst teams
- Obtain and share key insights with clients and internal teams
- Collaborate with internal teams and resources to improve processes, documentation, and eliminate errors
Benefits
- Competitive pay plus 401(k) with employer match
- Medical, dental, vision, and life insurance
- Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
- Tuition Reimbursement
- Paid time off, company holidays, and parental leave
- Employee Assistance Program
- Hybrid work environment with flexible hours
- Onsite perks including gym access and snacks
- Employee recognition programs celebrating milestones and achievements
- Growth opportunities within a supportive, team-oriented environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
