Senior Manager, Implementations

CVS Health • Scottsdale, AZ

8d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The CVS Caremark Implementations team thrives in a fast-paced environment that promotes professional growth and talent development. This client-facing role offers a unique opportunity to advance your career while directly contributing to client and customer satisfaction. As part of the team, you’ll collaborate with experienced Implementations Managers, gaining hands-on experience in project management and client relations while building a rewarding career in an impactful organization. At CVS Caremark we put our Heart in everything we do! The Implementation Team demonstrates our Heart at Work Behaviors and focuses on keeping the customer and colleagues at heart of all we do. The Implementations Team supports CVS Caremark, the nation’s leading pharmacy benefit manager (PBM). Implementation Managers play a critical role in onboarding new clients, ensuring their prescription benefits are active on day one. They also manage offboarding clients, adding new lines of business and implementing plan changes. Given the complexities of today’s PBM landscape, setting up a new client involves managing financial, product, and operational components across CVS Caremark. Implementation Managers coordinate with 20+ functional areas to track progress and ensure seamless execution. Position Summary: As Senior Manager, Implementations, you are the driving force behind a high-performing team that owns every aspect of the implementation process. You coach and develop your implementation managers—setting clear expectations for timeliness, quality, and accountability—while fostering a culture where colleagues take full ownership of their implementations. You actively guide your team, stepping in to resolve challenges and remove barriers when needed, ensuring commitments are met and clients’ needs are exceeded. Your leadership blends hands-on support with strategic oversight, connecting daily execution to broader business goals. You are accountable for innovating new ways to streamline processes and improve outcomes—constantly seeking opportunities to enhance efficiency, elevate client experience, and deliver measurable results. By modeling a growth mindset and championing continuous learning, you empower your team to deliver results, adapt to change, and consistently raise the bar for performance.

Requirements

• 5+ years of client relationship management experience, with proven client implementation and project management experience, within a healthcare/PBM, account services, customer service, non-IT client implementations, or related industry
• 7 + years of relevant work experience
• Future travel to client meetings or onsite training may be required – 10-25% depending on specific role

Nice To Haves

• PBM or Health Plan experience

Responsibilities

• Oversee direct and/or dotted-line team members to ensure high-quality, consistent outcomes
• Manage client implementation activities and support team members across multiple locations and lines of business
• Provide ongoing coaching and mentorship, with formal performance management as needed
• Lead process improvement initiatives, standard operation procedures, projects, training, and tool development
• Ensure contractual compliance, manage organizational risks, resolve escalations, and support sales activities
• Work independently and in collaboration with cross-functional departments
• Exhibit our CVS Heart at Work Behaviors on a day-to-day basis

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior