Improvement Leader

Indiana University Health System • Indianapolis, IN

17h

About The Position

Improvement Leader, Practice Operations Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Practice Operations team in the role of Improvement Leader. The Improvement Leader partners with and develops leaders and team members to ensure on-time completion of improvement projects as well as delivers on expected results. By analyzing current practice operations through the lens of data and lean management—grounded in Toyota Production and High Reliability Organization (HRO) principles—they identify opportunities to enhance efficiency and accuracy. Applying rigorous Plan-Do-Check-Act (PDCA) thinking, the Improvement Leader fosters breakthrough improvements that align with the business unit’s strategic goals. Additionally, they serve as a key facilitator in standardizing best practices across the practice operations network, utilizing proven change management methodologies to ensure sustainable excellence in patient care and service delivery. Key Relationships Reports to : Director of Operational Excellence- System Services Candidate Qualifications Candidates for the position will be evaluated according to the following criteria and competencies. Bachelor's Degree or equivalent years of experience is required. Requires 3-5 years of relevant experience. 3-5 years of experience leading process improvement in a Lean enterprise or equivalent experience within IU Health. Requires basic proficiency in MS Office. Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

Requirements

• Bachelor's Degree or equivalent years of experience is required.
• Requires 3-5 years of relevant experience.
• 3-5 years of experience leading process improvement in a Lean enterprise or equivalent experience within IU Health.
• Requires basic proficiency in MS Office.

Responsibilities

• Partners with and develops leaders and team members to ensure on-time completion of improvement projects as well as delivers on expected results.
• Analyzes current practice operations through the lens of data and lean management—grounded in Toyota Production and High Reliability Organization (HRO) principles—they identify opportunities to enhance efficiency and accuracy.
• Applying rigorous Plan-Do-Check-Act (PDCA) thinking, the Improvement Leader fosters breakthrough improvements that align with the business unit’s strategic goals.
• Serves as a key facilitator in standardizing best practices across the practice operations network, utilizing proven change management methodologies to ensure sustainable excellence in patient care and service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level