In Room Dining Server

Pyramid Global Hospitality•Charlotte Harbor, FL

1d•$11 - $11

About The Position

The In Room Dining Server is responsible for delivering an exceptional guest experience by ensuring the timely and accurate delivery of in-room amenities. They coordinate with the front desk to confirm check-in times, ensuring seamless service for guests and VIPs. This role requires strong attention to detail, excellent communication skills, and a proactive approach to meeting guest needs. All duties are performed in accordance with department and Sunseeker Resort policies, practices and procedures.

Requirements

Minimum 1 year of server experience
Experience handling payments and a point-of-sale system.
ServSafe Certification or equivalent is preferred.
TIPS Certification or equivalent is preferred
Ability to work varied shifts, including weekends and holidays
Excellent customer service skills, over the phone and in person
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Professional appearance and demeanor, adhering to all grooming and uniform guidelines, including slip resistant shoes.
Excellent customer service skills and an ability to communicate effectively, in English.
Proficiency required in reading, writing, and mathematics, in English.
Ability to work in a high energy and demanding environment.
Ability to work independently as well as with others.
Able to work unsupervised for extensive periods, and to demonstrate good judgement when dealing with customers and peers

Responsibilities

Promptly deliver in-room amenities to guests and VIPs, ensuring accuracy and timeliness.
Greet guests warmly and professionally, creating a welcoming and hospitable atmosphere.
Answer guest inquiries and provide knowledgeable recommendations regarding food and beverage options.
Observe and anticipate guest needs, responding promptly to special requests.
Maintain a thorough understanding of the restaurant menu, including ingredients, flavor profiles, portion sizes, and preparation methods.
Efficiently process point-of-sale transactions as needed.
Stay informed about daily specials, menu changes, and beverage offerings, including liquor, beer, and wine selections.
Utilize expert upselling techniques to enhance guest experiences.
Collaborate with team members to ensure seamless service and exceptional guest satisfaction.
Maintain a clean, organized, and well-stocked work environment.
Provide support to other areas of Food & Beverage operations as needed, including seating guests, answering phones, and stocking supplies.
Assist with general cleaning tasks, such as sweeping, mopping, and completing assigned side work.
Ensure compliance with all local, state, and federal regulations, including food safety and liquor laws.
Perform other duties as assigned.