Incident Agent

Prestige Capital Group•Canton, MA

12d•$23 - $25•Onsite

About The Position

Here at Prestige Car Wash and Gas we are looking for a self-motivated customer service representative who understands and can empathize with clients’ feelings and needs while still maintaining the integrity of the company's policies, procedures and values. We are looking for talented candidates to be our Incident Agent. If you are a take charge individual capable of managing multiple tasks and responsibilities and has great attention to detail which requires excellent written and verbal communication skills, this role is for you. Job description: As our Incident Agent, you will: be responsible for but not limited to

Requirements

1 year of experience with customer service preferred
Proficiency in computer operations and software including Microsoft Office Suite not limited to Word, Excel & Outlook
Must have strong written and verbal communication skills
Positive attitude
Strong work ethic
Organized
Ability to commute/relocate: Canton, MA: Reliably commute or planning to relocate before starting work (Required)

Responsibilities

Work through customer reports, review camera footage to confirm or deny customer claim
Partner with the Customer Service Manager to answer incident report questions filed by customers
Work with leaders to come to conclusions on customer claims and report back to the customer on the outcomes
Work with 3rd party vendors to order parts and obtain best quotes on parts ordered
Work with Body Shops to obtain estimates for body work on vehicles
Answer emails and calls from customers regarding their monthly car wash membership plans
Conduct thorough billing research based on customer requests to assist with refunds, cancelations or provide explanations to customers
Remain composed and professional when handling difficult customers, be able to stay in line with company policy while delivering difficult messages to customers
Provide world class service to our customers with a positive attitude and welcoming words striving to assist their needs while still maintaining the policy and procedures of the company
Assist other individuals within the office on daily tasks and assignments to help expedite projects
Make outbound calls to vendors or customers to get follow up information on their relationships with us, complete research or deliver status updates