Incident Coordinator

2021 Kinetic IT

13d • Onsite

About The Position

We’re on the lookout for an Incident Coordinator to join our established team delivering ICT services to one of our largest customers, based onsite in Collingwood, Melbourne. In this role, you’ll focus on incident coordination—particularly aged or long-standing incidents that need renewed traction. You’ll work closely with stakeholders and vendors to keep things moving, provide clear communication, and ensure issues are driven to resolution. Over time, this role will also support Major Incident Management and play a key role in broader IT Service Management activities. This includes owning tasks across ITSM processes, coordinating innovation initiatives, and contributing to ongoing continuous improvement. This work will help ensure processes run smoothly, efficiently, and in line with service expectations. This is a perfect opportunity for someone with a background in Incident Coordination or a Senior Service Desk role ready for that next step!
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities. For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport. Be You, Create the Future At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond. We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do. As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer. The Kinetic IT Difference Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews. Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub. Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting). Celebrate together – Social events, cultural celebrations, end-of-year functions and more. Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access. Other Perks- Access to our employee discounts platform, discounted gym membership and more. How To Apply Work with us as we bring technology to life. Apply today or send your CV direct to [e-mail]. You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/. #on-site

Requirements

• Prior experience working in a service desk environment.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Have a passion for process, with a strong understanding of the ITIL framework
• Comfortable using tools like ServiceNow, SharePoint, Office 365 and MS Teams.
• A proactive self-starter with exceptional interpersonal skills and strong communication and continual improvement.
• Desire to have complete end to end ownership of incidents.

Responsibilities

• Executing functions related to IT Service Management (ITSM) processes within the team.
• Delivering work within agreed timeframes and providing regular status updates.
• Building awareness of relevant business unit/account processes and collaborating with key roles and stakeholders to support execution.
• Contributing to the development and maintenance of process documents and work instructions for assigned tasks.

Benefits

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Access to our employee discounts platform, discounted gym membership and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed